Senior Operations & Performance Coordinator (Car Allowance)

Innovus Group; United Kingdom; Remote; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Car allowance

Job summary

Innovus Group in New Milton is seeking a proactive Senior Business & Performance Coordinator to join our operations team. You will coordinate multiple workstreams, schedule tasks, and ensure service levels are met while maintaining accurate records and ensuring strong client liaison.

The role requires excellent organisation, communication skills, proficiency in MS Office and CRM systems, and the ability to multitask in a fast-paced environment. 35 hours weekly with office-based presence.

Qualifications

• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and adapt in a fast-paced environment.
• Attention to detail and a proactive approach to problem-solving.

Responsibilities

• Coordinate the delivery of work across multiple service lines, ensuring instructions progress efficiently through operational workflows.
• Scheduling and allocate work to operational teams based on capacity, geographical coverage and client requirements.
• Monitor work queues and progress against agreed service levels, highlighting issues and risks to the Business & Performance Manager.
• Coordinate appointments, access arrangements and operational activities with clients and internal teams.
• Manage operational escalations and resolve service delivery issues where appropriate.
• Coordinate remediation activities arising from service delivery outputs, including obtaining quotations, arranging follow-up visits and communicating available options and recommendations to clients.
• Maintain accurate information within business systems and ensure records are kept up to date.

Skills

Organisational skills

Communication skills

Microsoft Office

CRM software

Attention to detail

Problem solving

Tools

CRM software

Microsoft Office

Job description

Innovus Group in New Milton is seeking a proactive Senior Business & Performance Coordinator to join our operations team. You will coordinate multiple workstreams, schedule tasks, and ensure service levels are met while maintaining accurate records and ensuring strong client liaison.

The role requires excellent organisation, communication skills, proficiency in MS Office and CRM systems, and the ability to multitask in a fast-paced environment. 35 hours weekly with office-based presence.