Senior Operations Manager, Major Loss – North England

Sedgwick Claims Management Services Ltd; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company Car Scheme or cash allowance

Private healthcare plan

25 days annual leave + bank holidays

Flexible working from office or home

Life assurance

Group Income Protection

Discretionary benefits - digital GP, E

Job summary

Sedgwick Claims Management Services Ltd is seeking an Operations Manager for the North England region. The role involves leading a Domestic Major Loss team across the North, balancing office and remote work to maximise efficiency and outcomes.

You will oversee complex claims over £100k and ensure exceptional service and collaboration within the regional team. You will demonstrate excellent leadership, clear communication with policyholders and partners, and a passion for delivering fair

Qualifications

• Experience handling complex property insurance claims.
• Proven management skills: lead a high performing team.
• Excellent communication with policyholders, insurers, and contractors.

Responsibilities

• Lead and develop a high performing Domestic Major Loss team across the North of England.
• Balance office and remote work to optimise team efficiency and delivery of claims.
• Ensure claims are assessed for complexity and are settled with high customer service standards.

Skills

Complex property claims

People management

Excellent communication

Job description

Sedgwick Claims Management Services Ltd is seeking an Operations Manager for the North England region. The role involves leading a Domestic Major Loss team across the North, balancing office and remote work to maximise efficiency and outcomes.

You will oversee complex claims over £100k and ensure exceptional service and collaboration within the regional team. You will demonstrate excellent leadership, clear communication with policyholders and partners, and a passion for delivering fair