Hybrid Ops Manager – Complex Property Claims, North England

Sedgwick; Leeds; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car scheme or cash allowance

SIPP pension scheme

25 days holiday + bank holidays

Flexible working from office or home

Private healthcare

Job summary

Sedgwick is hiring an Operations Manager for North England. The role involves leading the Domestic Major Loss team with a focus on claims experience, leadership, and delivering exceptional customer service. Balance office and remote work to maximise efficiency and performance.

You'll manage high-value claims, coordinate with adjusting executives, and drive team development through Sedgwick University training and supportive leadership.

Qualifications

• Excellent claims experience
• Proven leadership and the confidence to lead a high performing team
• Excellent communication with policyholders, insurers, and contractors

Responsibilities

• Lead and develop the Domestic Major Loss team across North England
• Balance office and remote work to optimise team efficiency
• Oversee claims handling for high-value losses (£100k+), ensuring quality customer service

Skills

Claims experience

Leadership

Communication skills

Job description

Sedgwick is hiring an Operations Manager for North England. The role involves leading the Domestic Major Loss team with a focus on claims experience, leadership, and delivering exceptional customer service. Balance office and remote work to maximise efficiency and performance.

You'll manage high-value claims, coordinate with adjusting executives, and drive team development through Sedgwick University training and supportive leadership.