Operations Manager - North England

Sedgwick Claims Management Services Ltd; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company Car Scheme or cash allowance

Private healthcare plan

25 days annual leave + bank holidays

Flexible working from office or home

Life assurance

Group Income Protection

Discretionary benefits - digital GP, E

Job summary

Sedgwick Claims Management Services Ltd is seeking an Operations Manager for the North England region. The role involves leading a Domestic Major Loss team across the North, balancing office and remote work to maximise efficiency and outcomes.

You will oversee complex claims over £100k and ensure exceptional service and collaboration within the regional team. You will demonstrate excellent leadership, clear communication with policyholders and partners, and a passion for delivering fair

Qualifications

• Experience handling complex property insurance claims.
• Proven management skills: lead a high performing team.
• Excellent communication with policyholders, insurers, and contractors.

Responsibilities

• Lead and develop a high performing Domestic Major Loss team across the North of England.
• Balance office and remote work to optimise team efficiency and delivery of claims.
• Ensure claims are assessed for complexity and are settled with high customer service standards.

Skills

Complex property claims

People management

Excellent communication

Job description

Operations Manager - North England

Job Location: North England

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Operations Managers in our Domestic Major Loss Team. We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Major Loss team. The team are based across North of England and you'll balance office and remote work to optimise your team's efficiency. Our dedicated team generally handle claims over £100k in value. Each adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation. Your role demands excellent claims experience, strong leadership, a keen eye for detail, and a passion for delivering exceptional customer service. You'll ensure your team is equipped to handle the most challenging claims, while fostering a supportive and collaborative environment. This role offers the perfect opportunity to make a significant impact.

The skills you will have when you apply:

• Experience handling complex property insurance claims
• Proven management skills: and the confidence to lead a high performing team
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.

We will provide all the Sedgwick specific training you need to thrive in this role

What we'll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• Company Car Scheme or cash allowance
• Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Other benefits Voluntary benefits - green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications Employee assistance programme for employee wellbeing Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

#LI-HYBRID Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com