Operations Manager - North England

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company car or cash allowance

SIPP pension

25 days + bank holidays

Flexible working

Private healthcare

Life assurance

Income protection

Employee assistance programme

Discounts

Job summary

Sedgwick Claims Management Services Ltd in the North of England is seeking an Operations Manager to lead the Domestic Major Loss team, directing complex property claims, and delivering excellent customer service in a hybrid environment.

You will balance office and home-based work while managing a high-performing team and coordinating with adjusting executives across the region to optimise claim handling capabilities.

Qualifications

• Experience handling complex property insurance claims.
• Proven management skills and the confidence to lead a high performing team.
• Excellent communication skills with policyholders, insurers and contractors.

Responsibilities

• Lead and develop the North England Domestic Major Loss team.
• Ensure claims are handled efficiently with a focus on customer service.
• Collaborate with adjusting executives and the regional team to allocate claims by complexity.

Skills

Claims handling

Leadership

Communication

Job description

## Operations Manager - North EnglandApply: Leeds: Manchester: Full time: Posted Today: R79060By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Operations Manager - North England### **Job Location:** North England### **Job Type:** Permanent### **Remuneration**: Competitive salary taking into account skills, experience and qualifications # **We have a fantastic opportunity for Operations Managers in our Domestic Major Loss Team.** We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Major Loss team. The team are based across North of England and you'll balance office and remote work to optimise your team's efficiency. Our dedicated team generally handle claims over £100k in value. Each adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation. Your role demands excellent **claims experience**, strong **leadership**, a keen eye for detail, and a passion for delivering exceptional **customer service**. You'll ensure your team is equipped to handle the most challenging claims, while fostering a supportive and collaborative environment. This role offers the perfect opportunity to make a significant impact. # **The skills you will have when you apply:** * **Experience handling complex property insurance claims*** **Proven management skills**: and the confidence to lead a high performing team* **Excellent communication skills:** You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all. **The skills that will be developed once working:*** We will provide all the Sedgwick specific training you need to thrive in this role # **What we’ll give you for this role:** **Remuneration & more*** Competitive salary taking into account skills, experience and qualifications* Company Car Scheme or cash allowance* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home **Health & support*** Private healthcare plan (including pre-existing conditions)* Life assurance* Group Income Protection **Other benefits*** Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications* Employee assistance programme for employee wellbeing* Discounts on various products and services # **This isn't just a position, it's a pivotal role in shaping our industry** At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry. # **Next steps for you:** **Think we'd be a great match? Apply now – we want to hear from you.** As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).#LI-HYBRID