Senior Operations Manager

DHL Supply Chain; Wellesbourne; On-site; Confidential; Full time

Benefits offered by this job

33 days annual leave

Pension with 8% employer + 4% employee

GP consultations (24/7)

Discounts on retail and lifestyle

Loans, savings schemes and mortgage/ad

Job summary

DHL Supply Chain is seeking a Senior Operations Manager to lead a high-performing logistics operation supporting a luxury automotive client. You will drive safety, efficiency and customer-focused service, partnering with DHL and the customer to meet contractual obligations and business goals.

You will champion operational excellence, manage KPI targets, and lead a culture of engagement and performance across teams. The role emphasizes continuous improvement and strong customer relationships.

Qualifications

• Proven experience in warehouse, logistics or supply chain management.
• Experience leading operational teams in fast-paced environments.
• Strong problem-solving and decision-making skills.
• Excellent communication skills across verbal, written and presentation.
• Knowledge of lean methodologies and continuous improvement.
• Automotive industry experience is a plus.

Responsibilities

• Take day-to-day responsibility for a safe, efficient operation meeting customer requirements.
• Lead Health & Safety culture with partners.
• Meet KPI and SLA targets defined in contracts.
• Maintain strong communication with management to support parts supply and production schedules.
• Capture and validate site data for real-time decisions.
• Drive continuous improvement across operations.
• Build and maintain strong customer relationships.

Skills

Leadership

Warehouse operations

KPI management

Continuous improvement

Customer relationships

Health & Safety culture

Lean methodologies

Job description

Ever wondered what it takes to keep a luxury vehicle moving from vision to reality? Behind every beautifully crafted car is a seamless supply chain operation ensuring the right part is available at exactly the right time. At DHL Supply Chain, we're looking for an exceptional Senior Operations Manager to lead a high-performing logistics operation supporting a prestigious luxury automotive customer. If you're passionate about operational excellence, leading people, solving complex challenges and delivering world-class service, this is your opportunity to play a key role in an industry where precision is everything.

As Senior Operations Manager, you will take operational leadership and day-to-day responsibility for managing a safe, efficient and customer-focused warehouse operation. You'll be responsible for ensuring operational standards are consistently achieved while delivering against customer requirements, contractual obligations and business objectives. Working closely with both DHL and customer stakeholders, you will champion operational excellence, drive continuous improvement and lead a culture where safety, engagement and performance are at the forefront of everything we do.

A TYPICAL DAY MAY INVOLVE

• Take operational leadership and day-to-day responsibility for managing a safe and efficient operation, ensuring operational standards and customer requirements are consistently achieved.
• Lead and maintain an effective Health & Safety culture in partnership with the Health & Safety Business Partner, promoting behavioural safety tools and proactive engagement across all operational teams.
• Ensure site operations meet all KPI and SLA targets as defined within contractual agreements and Change Control Notes.
• Establish and maintain strong communication channels with Management teams to ensure effective parts supply, supporting production schedules and maintaining efficient warehouse flow.
• Ensure operational data relating to the site is accurately captured by department heads, validated and updated in a timely manner to support real-time decision making and customer reporting.
• Lead continuous improvement initiatives across all operational areas to enhance efficiency, quality, productivity and service performance.
• Build and maintain strong customer relationships, acting as a trusted operational partner.

THIS ROLE WOULD SUIT PEOPLE WHO

• Proven experience within a warehouse, logistics or supply chain environment.
• Experience leading and managing operational teams within a fast-paced setting.
• Strong problem-solving and decision-making capabilities.
• Excellent communication skills, including verbal, written and presentation skills.
• Experience building and maintaining strong customer relationships.
• Demonstrated ability to manage operational performance against KPIs and service levels.
• A proactive and continuous improvement mindset.
• Automotive industry experience or knowledge.
• Experience working within a customer-focused contract logistics environment.
• Knowledge of lean methodologies and continuous improvement tools.

WHY JOIN US?

• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.