General Manager

DHL Supply Chain; Worksop; On-site; Confidential; Full time

Benefits offered by this job

Company car / car allowance

Pension with 8% employer contribution

24/7 confidential GP

Discounts and lifestyle offers

Loans and mortgage advice

Job summary

DHL Supply Chain in Worksop is seeking a General Manager to own a large, complex warehouse operation in a fast-paced, multi-customer environment. You will lead from the front, shape culture, strengthen customer relationships and drive operational excellence across a 350,000 sq ft facility.

You'll manage a 450+ team, navigate multi-contract service delivery, ensure safety and compliance in an Upper Tier COMAH setting, and align day-to-day activities with contractual expectations to deliver peak

Qualifications

• Proven experience leading large-scale warehouse operations.
• Able to own site performance and customer outcomes.
• Capable of balancing productivity, cost and service.
• Experience leading diverse teams and driving engagement.

Responsibilities

• Lead end-to-end warehouse operations across inbound, storage, picking, packing and dispatch.
• Build strong relationships with customers to secure CXM scores.
• Drive performance across a large site with multiple contracts.
• Coach and lead a 450+ colleague team, promoting safety.
• Ensure compliance and risk management in a COMAH environment.
• Oversee pay negotiations and align delivery with contracts.
• Manage change and peak planning across integrations and spikes.

Skills

Warehouse leadership

Stakeholder management

Autonomous decision making

Safety culture

Tools

COMAH awareness

Job description

Grade: RCS H
Contract Type: Permanent - Full Time
Location: Worksop - S80 3FY

At DHL Supply Chain, we don't just move products - we power some of the UK's most recognisable brands to deliver for their customers every single day. We're now looking for a General Manager to take full ownership of a large, complex and high-performing warehouse operation, leading from the front in a fast-paced, multi-customer environment where no two days are the same.

This is a role for a proven leader who thrives on scale, challenge and impact. You'll be trusted to run the site as your own - shaping the culture, strengthening customer relationships, and driving operational excellence across a 350,000 sq ft facility. With a strong, established team already in place and ambitious plans ahead, this is a rare opportunity to step into a pivotal leadership role within one of the world's leading logistics providers.

A TYPICAL DAY MAY INVOLVE

• Leading the end‑to‑day warehouse operation across inbound, storage, picking, packing, and dispatch within a large-scale, multi-user facility
• Building and maintaining strong relationships with key customers ensuring consistently high CXM scores and service delivery
• Driving operational performance across a 350,000 sq ft site, balancing productivity, cost, and service across multiple customer contracts
• Engaging, coaching and leading a well-established team of 450+ colleagues, creating a high-performance and safety-first culture
• Navigating the complexities of an Upper Tier COMAH environment, ensuring compliance, risk management and safe operational practices
• Leading commercial activities such as pay negotiations and aligning operational delivery with contractual expectations
• Managing change and peak planning (including site integrations and seasonal spikes), ensuring stability through periods of disruption

THIS ROLE WOULD SUIT PEOPLE WHO

• Have proven experience leading large-scale warehouse operations, ideally within complex, multi-user environments
• Are confident making autonomous decisions and taking full ownership of site performance and customer outcomes
• Thrive in balancing competing customer expectations while optimising space, productivity and operational efficiency
• Bring resilience and adaptability, with the ability to lead through change, ambiguity and periods of disruption
• Are strong relationship builders, able to influence senior stakeholders and maintain high levels of customer satisfaction
• Have a track record of driving engagement, culture and performance across large, diverse teams
• Ideally have knowledge of COMAH or regulated environments, or the technical capability to quickly adapt to them

WHY JOIN US?

• Access to the company car or car allowance scheme
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experiences of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 20th July. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.