Operations Shift Manager

DHL Supply Chain; Milton Keynes; On-site; Confidential; Full time

Benefits offered by this job

On-site parking

33 days leave

Pension scheme

GP consultations

Retail discounts

Loans & mortgage advice

Job summary

DHL Supply Chain in Milton Keynes is seeking an Operations Shift Manager to lead day-to-day shift operations within a fast-paced, technology-driven environment. You will drive performance, safety, and continuous improvement while developing First Line Managers and ensuring exceptional service to customers.

The role focuses on achieving KPIs, coaching teams, and delivering operational efficiency, with a strong emphasis on compliance and reporting in a warehousing setting.

Qualifications

• Previous people management experience at First Line Manager/Shift Manager/Supervisor level.
• Experience of working within a warehousing environment.
• Excellent communications skills - Verbal and written.
• 3PL experience would be desirable.
• Demonstrable record of delivering against targets for own area of responsibility.
• Analytical skills - Running reports, sharing data.

Responsibilities

• Lead and manage all shift operations, taking full responsibility for performance, productivity, service delivery, safety, quality, and operational excellence.
• Ensure customer requirements, service level agreements, and operational KPIs are consistently achieved or exceeded, providing detailed shift analysis and performance reporting.
• Drive operational efficiency by reviewing processes, identifying improvement opportunities, and implementing best practices to maximise productivity and performance.
• Inspire, coach, and develop a team of First Line Managers (FLMs), fostering a high-performance culture focused on engagement, accountability, and continuous improvement.
• Champion a safety-first culture, ensuring full compliance with Health & Safety legislation, company policies, procedures, and Standard Operating Procedures (SOPs).
• Collaborate with senior leadership and wider DHL operations to share best practice, deliver strategic objectives, and identify opportunities for site growth and optimisation.
• Maintain the highest standards of operational accuracy and customer service, ensuring effective use of IT systems, accurate reporting, and a relentless focus on quality and compliance.

Skills

People management

Warehousing experience

Communication skills

3PL experience

Data analytics

Job description

Position: Operations Shift Manager
Location: Milton Keynes
Grade: RCS. L
Shift patterns: Monday-Friday. Day time hours (07:00-15:00)
Contract Type: Permanent (Full-Time)

DHL is looking for a driven and inspiring Operations Shift Manager to join our Digital Centre Contract in Milton Keynes. In this fast-paced, technology-led environment, you'll play a key role in leading operational teams, delivering exceptional service to our customers, and driving a culture of safety, performance, and continuous improvement. If you're passionate about developing people, achieving results, and making a real impact within a world-leading logistics business, we'd love to hear from you.

A TYPICAL DAY MAY INVOLVE

• Lead and manage all shift operations, taking full responsibility for performance, productivity, service delivery, safety, quality, and operational excellence


• Ensure customer requirements, service level agreements, and operational KPIs are consistently achieved or exceeded, providing detailed shift analysis and performance reporting


• Drive operational efficiency by reviewing processes, identifying improvement opportunities, and implementing best practices to maximise productivity and performance


• Inspire, coach, and develop a team of First Line Managers (FLMs), fostering a high-performance culture focused on engagement, accountability, and continuous improvement


• Champion a safety-first culture, ensuring full compliance with Health & Safety legislation, company policies, procedures, and Standard Operating Procedures (SOPs)


• Collaborate with senior leadership and wider DHL operations to share best practice, deliver strategic objectives, and identify opportunities for site growth and optimisation


• Maintain the highest standards of operational accuracy and customer service, ensuring effective use of IT systems, accurate reporting, and a relentless focus on quality and compliance

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous people management experience at First Line Manager/Shift Manager/Supervisor level, is essential


• Experience of working within a warehousing environment


• Excellent communications skills - Verbal and written


• 3PL experience would be desirable


• Demonstrable record of delivering against targets for own area of responsibility


• Analytical skills - Running reports, sharing data

WHY JOIN US?

• Free on-site parking


• 33 days annual leave


• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution


• Free confidential 24/7 GP consultations


• Hundreds of retail and lifestyle discounts


• Affordable loans, savings schemes and free mortgage advice


• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.