First Line Manager

DHL Supply Chain; Coalville; On-site; Confidential; Full time

Benefits offered by this job

Free parking

33 days annual leave

Discretionary bonus

Flexible working

Pension scheme (8% employer, 4% сотруд

Job summary

DHL Supply Chain at Coalville is seeking an experienced operational leader to take full leadership of a safe, efficient site, delivering customer, financial and people objectives while embedding OMS standards and a culture of continuous improvement.

You will lead a team, review KPIs, manage resources, drive productivity, attendance, quality, service and cost, and coach leaders to build a high‑performance culture. Flexible patterns available; shifts rotate 0830-1630 & 1100-1900.

Qualifications

• This role requires proven operational leadership in logistics or warehousing.
• Strong ability to analyse KPIs and drive improvement actions.
• Experience coaching and developing high‑performing teams.
• Experience with budgets and resource planning.

Responsibilities

• Lead a safe, efficient and compliant operation, ensuring operational performance meets agreed customer and business objectives
• Manage and review operational KPIs, resource planning, productivity, attendance, quality, service and cost performance, driving corrective actions where required
• Ensure operational standards, work instructions and performance management routines are embedded and consistently followed across the site
• Develop leadership capability through coaching, performance reviews, training compliance and engagement with Excellence School initiatives
• Drive continuous improvement activities, implement operational best practice and support site-wide initiatives that improve performance, service and financial results

Skills

Leadership

KPIs analysis

People management

Continuous improvement

Budgeting

Resource planning

Customer relations

Job description

Grade: RCS N
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, Rotating Weekly, 0830-1630 & 1100-1900
Location: Coalville, LE67 1UA

Are you an experienced operational leader who can drive performance and continuous improvement? Do you enjoy leading teams, managing KPIs and delivering results in a fast-paced logistics environment?

This role is responsible for taking full operational leadership of a safe and efficient operation, ensuring the achievement of customer, financial and people objectives while embedding OMS standards and a culture of continuous improvement.

WHAT YOU'LL DO

• Lead a safe, efficient and compliant operation, ensuring operational performance meets agreed customer and business objectives
• Manage and review operational KPIs, resource planning, productivity, attendance, quality, service and cost performance, driving corrective actions where required
• Ensure operational standards, work instructions and performance management routines are embedded and consistently followed across the site
• Develop leadership capability through coaching, performance reviews, training compliance and engagement with Excellence School initiatives
• Drive continuous improvement activities, implement operational best practice and support site-wide initiatives that improve performance, service and financial results

THIS ROLE WOULD SUIT PEOPLE WHO

• An experienced logistics, warehousing or supply chain leader with responsibility for operational performance and team management
• Someone who enjoys analysing KPIs, identifying improvement opportunities and leading action plans to deliver measurable results
• A confident people manager who can coach leaders, drive accountability and create a high-performance culture
• An individual who is comfortable working with customers, budgets, resource planning and operational governance processes
• Essential: Previous operational leadership experience within a fast-paced logistics, warehousing, manufacturing or distribution environment, with responsibility for performance, people and continuous improvement

WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.