General Manager

DHL Supply Chain; East Midlands; On-site; Confidential; Full time

Benefits offered by this job

Company Car/Allowance

Pension 8%+ employer

24/7 GP

Discounts

Loans & Savings

Mortgage Advice

Job summary

DHL Supply Chain in Derby is seeking a General Manager to own a brand-new, highly automated facility and lead the mobilisation from fit-out to go-live. You will shape the operational strategy, drive performance, customer service and a high-performing culture from day one.

With proven senior leadership in warehousing, transport or supply chain, you will balance strategic planning with hands-on execution, build strong customer relationships and optimise ASRS and site operations in a regulated

Qualifications

• Proven General Manager or senior operational leadership experience within warehouse, transport or supply chain operations.
• Thrive in start-up, implementation or mobilisation environments and enjoy building operations from the ground up.
• Passionate about leading people and creating exceptional workplace cultures.

Responsibilities

• Leading the end-to-end operation across warehousing, transport and distribution activities, ensuring service, quality and operational performance targets are consistently achieved.
• Driving daily operational reviews, analysing KPIs and implementing actions that improve productivity, customer experience and site performance.
• Building and maintaining strong customer relationships, acting as the senior point of contact and ensuring DHL remains the logistics partner of choice.
• Leading, coaching and inspiring operational leadership teams to create a highly engaged, inclusive and performance-focused culture.
• Overseeing the mobilisation and implementation of a brand-new automated operation, ensuring a seamless journey from fit-out through to go-live.
• Working closely with engineering, automation and support teams to optimise ASRS and flow room systems, delivering operational excellence from day one.
• Taking full ownership of site financial performance, including budget management, cost control and delivery of P&L commitments.
• Ensuring the highest standards of safety, security, compliance and operational governance are embedded across a highly regulated environment.

Job description

Grade: RCS H
Contract Type: Permanent (Full-Time)
Location: Derby

Opportunities to build a flagship operation from the ground up don't come around often. As General Manager, you'll take ownership of a brand-new, highly automated logistics facility, leading the mobilisation, implementation and operational strategy that will set the standard for performance, innovation and customer service.

This is far more than a traditional operations role. You'll have the unique opportunity to shape the future of a multi-customer operation, influence site design and ways of working, build a high-performing culture, and lead a talented team through a major mobilisation programme towards a significant go-live milestone. If you're energised by transformation, leadership and making a lasting impact, this could be the challenge you've been waiting for.

A TYPICAL DAY MAY INVOLVE

• Leading the end-to-end operation across warehousing, transport and distribution activities, ensuring service, quality and operational performance targets are consistently achieved.
• Driving daily operational reviews, analysing KPIs and implementing actions that improve productivity, customer experience and site performance.
• Building and maintaining strong customer relationships, acting as the senior point of contact and ensuring DHL remains the logistics partner of choice.
• Leading, coaching and inspiring operational leadership teams to create a highly engaged, inclusive and performance-focused culture.
• Overseeing the mobilisation and implementation of a brand-new automated operation, ensuring a seamless journey from fit-out through to go-live.
• Working closely with engineering, automation and support teams to optimise ASRS and flow room systems, delivering operational excellence from day one.
• Taking full ownership of site financial performance, including budget management, cost control and delivery of P&L commitments.
• Ensuring the highest standards of safety, security, compliance and operational governance are embedded across a highly regulated environment.

THIS ROLE WOULD SUIT PEOPLE WHO

• Have proven General Manager or senior operational leadership experience within warehouse, transport or supply chain operations.
• Thrive in start-up, implementation or mobilisation environments and enjoy building successful operations from the ground up.
• Are passionate about leading people and creating exceptional workplace cultures where colleagues can perform at their best.
• Enjoy balancing strategic thinking with hands‑on operational leadership and decision making.
• Have experience working within highly automated environments or major operational transformation programmes.
• Are confident managing senior customer relationships and influencing stakeholders at all levels.
• Stay calm under pressure, embrace change and have the resilience to lead teams through complex projects and ambitious growth plans.

WHY JOIN US?

• Access to Company Car or Car Allowance Scheme
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 17 th August 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.