Senior Operations Manager

National Crime Agency (NCA); London; On-site; GBP 70,000 - 82,000; Full time

Job summary

The National Crime Agency seeks Senior Managers to lead teams in tackling serious crime. This role involves strategic oversight of investigations, ensuring compliance with legislation, and fostering an inclusive workforce. Candidates will need significant leadership experience and a deep understanding of relevant laws. The position offers a competitive salary and benefits, with a focus on work-life balance.

Benefits

Civil Service Defined Benefit Pension

Annual Leave

Training

Flexible Working

Qualifications

• Proven experience leading senior operational teams.
• Deep knowledge of relevant UK and international laws.

Responsibilities

• Lead multi-functional teams and ensure quality assurance.
• Oversee operations targeting high harm offenders.

Skills

Communication

Legislation

Leadership

Investigations

Education

PIP 2 Manager

Tools

Operational Planning

Risk Management

Job description

Belfast, Birmingham, Bridgend, Bristol, Calder (Normanton), Chelmsford, Crawley, Dover, Exeter, Gartcosh, Gatwick Airport (Crawley), Heathrow Airport, London, Slough, Solent (Winchester), Stevenage, Tolworth (Kingston Upon Thames), Gillingham, Warrington, Nottingham, Sunderland, Liverpool - Note: Your contractual place of work will be Endeavour Square, Stratford. It is likely that the site will be operational from Summer 2025. In the interim, you will be required to carry out your duties from Spring Gardens, Vauxhall, or another reasonable location. Moving from any temporary location will not entitle you to travel payments under the Relocation and Excess Travel Policy.

Job Summary

NCA Investigations Command is a world-class investigation capability, delivered by highly skilled officers, responding flexibly to intelligence-led, centrally tasked priorities. It is the core crime-fighting capability of the NCA, focusing on tackling criminals and risks beyond the capacity of other law enforcement bodies.

Our teams respond to a broad range of threats, often overlapping with police forces, other agencies, and private industry.

Job Description

We seek Senior Managers to lead multi-functional teams; to quality assure, develop, and deliver strategic and tactical operational activities aligned with Agency operations, investigations, and prevention initiatives. Responsibilities include providing advice on legislation, policy, tactical options, and evidential opportunities to manage risks, especially harm to vulnerable persons. You will oversee operations targeting the highest risk offenders and set high standards of professional behaviour to foster a positive, inclusive, and dynamic workforce.

Vacancies are active in Bristol, Dover, Exeter, Gartcosh, Gillingham (Kent), and Solent. Successful candidates for other locations will be added to a pipeline list.

Person Specification

• Skills, Knowledge & Experience: Excellent communication skills; in-depth knowledge of UK and international legislation; proven leadership and management experience at a senior level; experience in investigations, operational planning, risk management, and managing multiple projects.

Qualifications

PIP 2 Manager or equivalent experience. Please include dates of any relevant certifications on your CV. Evidence may be required during assessment.

Behaviours & Skills

• Changing and Improving
• Working Together
• Leadership
• Seeing the Big Picture

• Proven leadership in operational team deployment.
• Experience in investigations, planning, and risk management.
• Deep understanding of relevant legislation affecting service delivery and compliance.
• Awareness of cultural challenges in law enforcement environments.

Additional Benefits

Salary of £70,658 plus £20,469 pension contribution. Benefits include annual leave, training, flexible working, and various schemes supporting work-life balance and development.

Application & Selection

Apply by 04/06/2025. The process includes submitting a CV, answering questions, and possibly an interview. The assessment will evaluate behaviours, experience, and skills. Interviews are scheduled for June 2025, location to be confirmed. Successful candidates will undergo security checks and must meet nationality requirements.