Senior Operations Manager - Marketplace

Uber; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Senior Operations Manager in London, where you'll leverage data-driven insights to enhance operational excellence for Uber Eats. Collaborate with cross-functional teams to solve complex problems and improve delivery processes, ensuring a seamless experience for customers and couriers alike.

Qualifications

• 3+ years experience in operations, analytics, or product.
• Strong commercial mindset and ability to build business cases.

Responsibilities

• Own key aspects of UK operations to ensure seamless experience.
• Use data-driven analysis to identify and optimize operations.

Skills

Data Analysis

Communication

Python

Commercial Mindset

Education

Quantitative degree in STEM

Economics

Tools

SQL

Job description

Join to apply for the Senior Operations Manager - Marketplace role at Uber.

About The Role

Uber Eats delivers millions of orders each week across the UK. Behind every delivery lies a sophisticated network of processes and algorithms designed to keep our operations running smoothly. These systems tackle challenges such as determining which merchants to show each customer, assigning the right courier to each order, and dynamically balancing customer demand with courier supply in real time.

In this role within the UK&I Central Operations team, you'll be at the heart of solving these complex problems. Leveraging data-driven insights, you'll collaborate closely with cross-functional teams—including Commercial, Finance, Data Science, and Product—to drive operational excellence and deliver an exceptional experience for both customers and couriers.

What You'll Do

• Own key aspects of our UK operations—such as delivery times, order completion rates, and throughput—to ensure a seamless experience for consumers, couriers, and merchants.
• Partner with global product teams to shape, test, and launch new features (e.g., enhanced matching algorithms, innovative customer propositions, autonomous deliveries).
• Use data-driven analysis to identify opportunities to improve our operations, and bring these opportunities to life through experimentation and continuous optimization.
• Build and optimize UK marketplace processes to ensure operational excellence (e.g., determining store-level delivery areas, ensuring the right amount of courier supply).
• Collaborate with senior commercial stakeholders to improve account-level performance, using marketplace insights to inform strategy and support commercial decision-making.

What You'll Have

• Quantitative degree in STEM, Economics, or similar.
• 3+ years experience in operations, analytics, or product, ideally within a tech or strategy consultancy firm.
• Strong commercial mindset with the ability to build compelling business cases to support recommendations.
• Robust data analysis and technical skills, including advanced SQL to source data from large, complex data sources.
• Excellent communication skills (both written and spoken).
• Able to use Python to perform data analysis (e.g., data manipulation, regression modeling).
• Experience working with a wide range of functional stakeholders (Product, Engineering, Commercial, Finance, Legal).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Internet Marketplace Platforms