Senior Operation Manager LEGO Models

Merlin Entertainments Group; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative team as an Operations Manager, where you'll play a crucial role in optimising LEGO model production. This exciting fixed-term position offers the chance to lead operational functions, drive efficiency, and ensure strategic alignment in a fast-paced environment. With a focus on resource and risk management, you will inspire teams to deliver exceptional business value. Enjoy a fabulous benefits package, including a Merlin Magic Pass for free admission to attractions worldwide, making this an opportunity not to be missed!

Benefits

Pension

Life Assurance

Discretionary Company Bonus

25 Days Holiday

Merlin Magic Pass

25% Discount in Retail Shops

40% Discount on LEGO

Qualifications

• Proven experience leading a PMO or operational function in a similar industry.
• Strong expertise in resource management and project costing.

Responsibilities

• Oversee the intake and execution of 3D LEGO model requests.
• Drive operational efficiency and align production processes with business objectives.

Skills

Operations Management

Project Management

Resource Management

Risk Management

Data-Driven Decision Making

Leadership

Continuous Improvement Methodologies

Tools

PRINCE2

Agile

Job description

What you'll bring to the team

Are you an expert in operations, planning and project management? Do you thrive in a fast-paced, creative environment? If so, we have an exciting opportunity for you to join us in a fixed-term contract until the end of December 2025!

As an Operations Manager within LEGO Model Production at Merlin Magic Making, you will play a key role in optimising and streamlining the operations framework for model production. You will oversee the intake, prioritisation and execution of 3D LEGO model requests, ensuring effective resource allocation, risk management and financial oversight.

Working across multiple business areas, including MMM Operations, Production Delivery, LEGO Design and Creative, you will drive operational efficiency and ensure the seamless execution of model production. Your leadership will help align production processes with business objectives, ensuring they are strategically sound and financially sustainable.

This is a fantastic opportunity to be part of a dynamic, innovative team responsible for bringing world-class LEGO models to life!

Qualifications & Experience

• Proven experience leading a PMO or operational function in a similar industry.

• Strong expertise in resource management, risk management and project costing.

• Experience in managing pipeline and demand processes, ensuring capacity planning aligns with business needs.

• A track record of delivering business value through effective project delivery.

• Excellent leadership and people management skills, with the ability to inspire and motivate teams.

• Experience in data-driven decision-making, particularly in model production environments.

• Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma).

• Knowledge of project management frameworks and tools (e.g., PRINCE2, Agile, or equivalent).

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).Benefitsinclude Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive