Senior Online Delivery Operations Lead

Sainsbury’s Group; Bicester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension scheme

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury’s Group is seeking a Lead Online Manager to direct the online delivery operation, ensuring every delivery goes out on time and meets customer expectations. You’ll work with store leadership to plan key trading activities and coach managers to high standards while driving efficiency.

The role emphasizes data review, KPI interpretation, and strong people management in a fast-paced environment, with an inclusive, supportive team culture.

Qualifications

• Experience leading managers in a fast-paced retail or service environment.
• Proven track record of improving KPIs and customer experience.
• Ability to plan, schedule, and review performance data.

Responsibilities

• Direct a small team of managers to deliver online delivery operations and ensure on-time performance.
• Review data and ensure compliance to processes and procedures.
• Plan for upcoming trading activities with store leadership.
• Oversee overnight store operations and raise efficiency and standards.
• Manage pay, scheduling, training, communications, and employee relations.

Skills

Leadership

Data-driven

KPI interpretation

People management

Planning & scheduling

Compliance awareness

Change management

Inclusive leadership

Job description

Sainsbury’s Group is seeking a Lead Online Manager to direct the online delivery operation, ensuring every delivery goes out on time and meets customer expectations. You’ll work with store leadership to plan key trading activities and coach managers to high standards while driving efficiency.

The role emphasizes data review, KPI interpretation, and strong people management in a fast-paced environment, with an inclusive, supportive team culture.