Senior On-Site Technical Support Engineer (MSP)

Emplyfy; Chalfont St Giles; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000-£40,000

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to deliver dependable technical support while hands-on at customer locations. The role combines troubleshooting across a broad tech stack with direct client interaction and service desk management.

Travel to sites, resolve faults, perform maintenance and maintain tickets within SLAs. A minimum of 5 years' IT experience and strong communication skills are essential.

Qualifications

• Minimum 5 years of IT experience.
• Cyber Essentials and GDPR security standards (hands-on implementation) mandatory.
• Microsoft 365: Email, SharePoint, Teams and OneDrive (mandatory).
• Intune and RMM technologies.
• Installation and maintenance of networks: switches, routers, APs, DHCP, DNS, TCP/IP, VLANs, firewalls.
• Windows Server 2016/2019/2022 with Group Policy and security settings.
• Azure administration and implementation.
• Windows 10/11 and Mac systems.
• Client-specific builds, imaging and deployment.
• Strong communication skills and a customer-focused approach.
• Collaborative and reliable approach to teamwork.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Job description

Emplyfy is seeking an experienced Technical Support Engineer to deliver dependable technical support while hands-on at customer locations. The role combines troubleshooting across a broad tech stack with direct client interaction and service desk management.

Travel to sites, resolve faults, perform maintenance and maintain tickets within SLAs. A minimum of 5 years' IT experience and strong communication skills are essential.