Senior Field IT Engineer On-Site & Remote Support

Emplyfy; Southampton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy's client, an established international high-tech MSP, seeks an experienced Technical Support Engineer to provide dependable technical support while confidently handling hands-on work at customer locations.

You will troubleshoot across diverse technologies, own customer queries, travel to sites to investigate faults, manage tickets, and ensure clear, SLA-compliant updates to clients.

Qualifications

• Minimum 5 years' IT experience in a technical environment.
• Experience with Cyber Essentials and GDPR security standards.
• Hands-on Microsoft 365 administration (Email, SharePoint, Teams, OneDrive).
• Experience with Intune, RMM and telecom systems.
• Strong understanding of network installation and maintenance (switches, routers, APs, DHCP, DNS, TCP/IP, VLANs, firewalls).
• Experience working with external suppliers.
• Windows Server 2016/2019/2022 and Group Policy.
• Azure administration.
• Windows 10/11 and Mac systems.
• Client imaging and deployment.
• Excellent communication and customer-focused approach.
• Collaborative and reliable team worker.

Responsibilities

• Take ownership of customer technical queries and provide support.
• Travel to customer sites to investigate faults and apply fixes.
• Manage incoming tickets via the Service Desk platform.
• Keep customers informed about progress and resolution times per SLAs.
• Escalate serious or business-critical incidents when required.
• Plan daily priorities to ensure work is completed efficiently.
• Monitor customer systems to ensure business requirements are supported.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity and tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Troubleshooting

Customer communication

Time management

Teamwork

Problem solving

Tools

Microsoft 365

Intune

Azure

RMM tools

DNS/DHCP

Job description

Emplyfy's client, an established international high-tech MSP, seeks an experienced Technical Support Engineer to provide dependable technical support while confidently handling hands-on work at customer locations.

You will troubleshoot across diverse technologies, own customer queries, travel to sites to investigate faults, manage tickets, and ensure clear, SLA-compliant updates to clients.