Field Technical Support Engineer - On-Site & Remote

Emplyfy; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary range £30k-£40k

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support while confidently handling hands-on work at customer locations. This practical role suits someone who enjoys troubleshooting across diverse technologies and delivering high service levels.

You will own customer queries, travel to sites, manage tickets, maintain SLAs, and coordinate with suppliers as needed. The position involves Windows, Microsoft 365, security standards, and network maintenance,

Qualifications

• Minimum of 5 years' relevant IT experience.
• Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory).
• Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, RMM technologies and telephone systems.
• Installation and maintenance of networks, including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.

Skills

Customer-focused

Troubleshooting

Communication skills

Teamwork

Travel-ready

Education

5 years IT experience

Tools

Microsoft 365

Intune

RMM

Windows Server

Job description

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support while confidently handling hands-on work at customer locations. This practical role suits someone who enjoys troubleshooting across diverse technologies and delivering high service levels.

You will own customer queries, travel to sites, manage tickets, maintain SLAs, and coordinate with suppliers as needed. The position involves Windows, Microsoft 365, security standards, and network maintenance,