Senior IT Support & Infrastructure Engineer (MSP)

Emplyfy; Binfield; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000-£40,000

40 days paid holiday

Job summary

Emplyfy is seeking an experienced IT professional for a hands-on role within an international technology organisation providing IT support and infrastructure services to well-known businesses.

The selected candidate will resolve technical issues directly with customers, work both remotely and on customer premises, and manage incidents through the Service Desk with SLAs. A proactive, customer-facing engineer with 5+ years’ experience is preferred, able to operate independently and within a team.

Qualifications

• Minimum 5 years' experience in IT engineering or similar role.
• Experience with Cyber Essentials and GDPR security standards.
• Proficiency with Microsoft 365 services (Email, SharePoint, Teams, OneDrive).
• Experience with Azure administration.
• Windows Server 2016/2019/2022 knowledge including Group Policy.
• Strong communication and ability to work independently.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within SLAs.
• Escalate complex or high-priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent tasks are addressed.
• Monitor customer environments and infrastructure to ensure reliability meets business needs.
• Install, configure, test, maintain and repair IT hardware and software.
• Maintain accurate ticket information and document technical work.
• Respond to major incidents and priority issues remotely and on-site.

Skills

Customer-facing

Troubleshooting

Incident management

Documentation

Time management

Tools

Microsoft 365

Intune

RMM solutions

Azure

Windows Server

Job description

Emplyfy is seeking an experienced IT professional for a hands-on role within an international technology organisation providing IT support and infrastructure services to well-known businesses.

The selected candidate will resolve technical issues directly with customers, work both remotely and on customer premises, and manage incidents through the Service Desk with SLAs. A proactive, customer-facing engineer with 5+ years’ experience is preferred, able to operate independently and within a team.