On-Site Technical Support Engineer for MSP | Travel Ready

Emplyfy

Beaconsfield

On-site

GBP 30,000 - 40,000

Full time

40 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer for a client, an international high-tech MSP. You will own customer technical queries, travel to sites to investigate faults, and manage tickets through the Service Desk, ensuring SLA adherence.

You'll troubleshoot across Microsoft 365, Azure, Intune, Windows Server and network services, while documenting activity and escalating when needed. A hands-on, customer‑facing approach is essential.

Qualifications

Minimum 5 years of relevant IT experience and hands-on support across multiple tech environments.
Experience with Cyber Essentials and GDPR security standards is mandatory.
Proficiency with Microsoft 365, Azure, Intune and Windows Server environments.

Responsibilities

Take ownership of customer technical queries and provide appropriate support.
Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
Manage incoming support tickets and requests through the Service Desk platform.
Keep customers informed about progress and resolution times in accordance with SLAs.
Escalate serious or business‑critical incidents when required.
Plan and manage daily priorities to ensure work is completed efficiently.
Monitor customer systems and environments and ensure their technology continues to support business requirements.
Install, configure, test, maintain and repair IT equipment and software.
Maintain clear records of technical activity, ticket updates and outstanding tasks.
Deal with urgent incidents both remotely and on‑site.