Senior Field Technical Support Engineer (On-Site)

Emplyfy; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days' annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer for our client, an international high-tech MSP. You will own customer technical queries, travel to sites to investigate faults, and manage service desk tickets.

You will work across Microsoft 365, Azure, Intune, RMM, networks, and Windows servers, delivering hands-on support and clear communication with customers. A strong customer-focused, collaborative approach is essential.

Qualifications

• Minimum of 5 years' relevant IT experience.
• Experience with Cyber Essentials and GDPR security standards.
• Experience with Microsoft 365 suite including Email, SharePoint, Teams and OneDrive.
• Willingness to travel to customer sites.
• Strong communication and a customer-focused approach.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Problem solving

Tools

Microsoft 365

Intune

RMM

Azure

Job description

Emplyfy is seeking an experienced Technical Support Engineer for our client, an international high-tech MSP. You will own customer technical queries, travel to sites to investigate faults, and manage service desk tickets.

You will work across Microsoft 365, Azure, Intune, RMM, networks, and Windows servers, delivering hands-on support and clear communication with customers. A strong customer-focused, collaborative approach is essential.