Senior Onsite IT Support Engineer (Travel-ready)

Emplyfy; Epsom and Ewell; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000—£40,000 per year

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support while confidently handling hands-on work at customer locations. This role suits someone who enjoys troubleshooting across a diverse technology stack and delivering high levels of service.

You will own customer queries, travel to sites to investigate faults, manage tickets, and communicate progress per SLAs. A minimum of five years' IT experience and strong MS 365 skills are essential.

Qualifications

• Minimum of 5 years' IT experience across diverse environments.
• Hands-on experience with Cyber Essentials and GDPR security standards.
• Proficient in Microsoft 365 (Email, SharePoint, Teams, OneDrive).
• Experience with Intune and RMM technologies.
• Experience with networking including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs, and firewalls.
• Windows Server 2016/2019/2022 knowledge.
• Azure administration and implementation.
• Experience with Windows 10/11 and Mac systems.
• Imaging and deployment of client builds.
• Strong communication and customer focus.
• Able to work with minimal supervision.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology supports business needs.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Customer-focused

Troubleshooting

On-site support

Communication

Prioritization

Tools

Microsoft 365

Intune

RMM

Azure

Windows Server

Networking

Job description

Emplyfy is seeking an experienced Technical Support Engineer to provide dependable technical support while confidently handling hands-on work at customer locations. This role suits someone who enjoys troubleshooting across a diverse technology stack and delivering high levels of service.

You will own customer queries, travel to sites to investigate faults, manage tickets, and communicate progress per SLAs. A minimum of five years' IT experience and strong MS 365 skills are essential.