Senior MSP IT Support Technician - Cloud & Networking

Brook Street; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Training

Career development

Job summary

ManpowerGroup, partnering with a well-established MSP based in Morley, Leeds, is seeking a Senior IT Support Technician. You will join a supportive team delivering second-line support across Microsoft 365, Windows Server, networking, and cloud solutions for a diverse client base.

The role offers training and career development opportunities, with a Monday–Friday schedule in-office at Morley, Leeds. Previous MSP experience is essential to succeed in this fast-paced environment.

Qualifications

• Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role.
• Strong Microsoft 365 administration and support experience.
• Experience supporting Windows Server environments.
• Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts.
• Excellent troubleshooting and problem-solving abilities.

Responsibilities

• Providing 2nd line technical support across desktop, server, and cloud environments.
• Troubleshooting and resolving Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune issues.
• Supporting Windows Server environments.
• Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing.
• Managing support tickets and system alerts through the helpdesk platform.
• Keeping customers informed with clear and professional communication throughout the resolution process.
• Escalating more complex incidents to senior engineers when required.
• Maintaining accurate documentation and ticket updates.

Skills

Microsoft 365 administration

Windows Server

Networking basics

Customer service

Job description

ManpowerGroup, partnering with a well-established MSP based in Morley, Leeds, is seeking a Senior IT Support Technician. You will join a supportive team delivering second-line support across Microsoft 365, Windows Server, networking, and cloud solutions for a diverse client base.

The role offers training and career development opportunities, with a Monday–Friday schedule in-office at Morley, Leeds. Previous MSP experience is essential to succeed in this fast-paced environment.