IT Support Engineer — Cloud, MSP Growth & Training

PCN Computers Ltd

Taunton

On-site

GBP 28,000 - 35,000

Full time

7 days ago

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Benefits offered by this job

Structured career progression

Ongoing training and certification

Exposure to a broad range of tech and

Supportive team environment

Opportunities to develop cloud, infra,

Company pension scheme

Holiday entitlement

Regular performance and salary reviews

Free parking

Job summary

PCN Computers Ltd in Taunton is seeking an IT Support professional to provide 1st and 2nd line assistance across Windows, macOS and servers. You will manage Microsoft 365, Intune, and Azure AD, handle incidents, and contribute to client onboarding on a growing MSP team.

Ideal candidates have 1 year of IT support experience, strong troubleshooting, and customer-focused communication skills. The role is office-based with a competitive salary and opportunities for certification and career

Qualifications

Previous experience in an IT Support, Service Desk, or Helpdesk role.
Strong troubleshooting skills across Windows and Microsoft environments.
Experience administering Microsoft 365 services.
Familiarity with Microsoft Intune and endpoint management.
Knowledge of Microsoft Entra ID (Azure AD).
Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies.
Experience working with ticketing and ITSM systems.
Excellent communication and customer service skills.
Strong organisational and problem-solving abilities.
Experience within an MSP is desirable.
Knowledge of cybersecurity best practices including MFA, CA, and endpoint protection is desirable.
Experience with backup and disaster recovery solutions is desirable.
Certifications such as Microsoft or CompTIA are desirable.
Exposure to Azure cloud services is desirable.
IT GCSE or equivalent preferred.
IT technical support experience of 1 year is preferred.
English is required.
Car driving licence is required.

Responsibilities

Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits.
Diagnose and resolve hardware, software, networking, and user-related issues.
Support Windows, macOS, and Windows Server environments.
Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management.
Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration.
Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls.
Log, prioritise, and manage incidents and service requests using our IT service management platform.
Assist with infrastructure upgrades, client onboarding, and project delivery.
Support onsite installations of IT equipment and business systems.
Contribute to continuous service improvement by identifying recurring issues and recommending solutions.
Provide guidance and training to end users on best practices and security awareness.