Senior MSP IT Support Technician - Growth & Training

Manpower Group (UK); Morley; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Training & Career Development Opportun

Fully Office Based

Job summary

ManpowerGroup is partnering with a well-established MSP in Morley, Leeds, to recruit an experienced Senior IT Support Technician. The role focuses on providing 2nd line support to a diverse client base, leveraging Microsoft 365, Windows Server, networking, and cloud solutions to troubleshoot and resolve issues promptly.

Join a supportive team with ongoing training and career development opportunities. This fully office-based role offers a salary up to £30,000 DOE, with a strong emphasis on

Qualifications

• 4-5 years’ experience in IT Support/Service Desk/Infrastructure Support.
• Strong Microsoft 365 administration and support experience.
• Experience supporting Windows Server environments.
• Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to prioritise workload and manage multiple support requests.

Responsibilities

• Providing 2nd line technical support across desktop, server, and cloud environments.
• Troubleshooting and resolving issues related to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune.
• Supporting Windows Server environments.
• Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing.
• Managing support tickets and system alerts through the helpdesk platform.
• Keeping customers informed with clear and professional communication throughout the resolution process.
• Escalating more complex incidents to senior engineers when required.
• Maintaining accurate documentation and ticket updates.

Job description

ManpowerGroup is partnering with a well-established MSP in Morley, Leeds, to recruit an experienced Senior IT Support Technician. The role focuses on providing 2nd line support to a diverse client base, leveraging Microsoft 365, Windows Server, networking, and cloud solutions to troubleshoot and resolve issues promptly.

Join a supportive team with ongoing training and career development opportunities. This fully office-based role offers a salary up to £30,000 DOE, with a strong emphasis on