2nd Line Support Technician

Brook Street; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Training

Career development

Job summary

ManpowerGroup, partnering with a well-established MSP based in Morley, Leeds, is seeking a Senior IT Support Technician. You will join a supportive team delivering second-line support across Microsoft 365, Windows Server, networking, and cloud solutions for a diverse client base.

The role offers training and career development opportunities, with a Monday–Friday schedule in-office at Morley, Leeds. Previous MSP experience is essential to succeed in this fast-paced environment.

Qualifications

• Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role.
• Strong Microsoft 365 administration and support experience.
• Experience supporting Windows Server environments.
• Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts.
• Excellent troubleshooting and problem-solving abilities.

Responsibilities

• Providing 2nd line technical support across desktop, server, and cloud environments.
• Troubleshooting and resolving Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune issues.
• Supporting Windows Server environments.
• Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing.
• Managing support tickets and system alerts through the helpdesk platform.
• Keeping customers informed with clear and professional communication throughout the resolution process.
• Escalating more complex incidents to senior engineers when required.
• Maintaining accurate documentation and ticket updates.

Skills

Microsoft 365 administration

Windows Server

Networking basics

Customer service

Job description

ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician.

If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSPenvironment, this could be the perfect next step in your career.

You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise.

• Location: Morley, Leeds
• Hours: Monday to Friday, 8:45am - 5:15pm
• Fully Office Based
• Salary: Up to £30,000 DOE
• Training & Career Development Opportunities

Why Join?

• Exposure to a diverse range of technologies and client environments
• Ongoing training and career development opportunities
• Supportive and collaborative team culture
• Opportunity to strengthen your cloud, networking, and infrastructure skills
• Varied workload where you'll genuinely make an impact

The Role

As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escape IT issues where required.

You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.

Key Responsibilities

• Providing 2nd line technical support across desktop, server, and cloud environments
• Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune
• Supporting Windows Server environments
• Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing
• Managing support tickets and system alerts through the helpdesk platform
• Keeping customers informed with clear and professional communication throughout the resolution process
• Escalating more complex incidents to senior engineers when required
• Maintaining accurate documentation and ticket updates

What We're Looking For

Essential

• Previous experience working within a Managed Service Provider (MSP) environment
• Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role
• Strong Microsoft 365 administration and support experience
• Experience supporting Windows Server environments
• Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts
• Excellent troubleshooting and problem-solving abilities
• Strong communication and customer service skills
• Ability to prioritise workload and manage multiple support requests

Desirable

• Experience with Azure services
• Intune and Endpoint Management knowledge
• Exposure to backup and disaster recovery solutions
• Relevant Microsoft or networking certifications

Please note: Due to the nature of the client environment, previous MSP experience is essential for this role.