Senior Manager, People Operations – EMEA

F5; Chertsey; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company in Chertsey is seeking a Senior Manager for People Operations to oversee HR service delivery across EMEA. The candidate should have substantial experience in HR Operations, a strong command of platforms like Workday and ServiceNow, and an understanding of EU and UK labor laws. This role is pivotal in enhancing employee experience and driving operational excellence. Competitive salary and opportunities for career advancement included.

Qualifications

• 8+ years in HR Operations with leadership experience.
• Proven track record in building shared services models.
• Strong knowledge of EU and UK labor laws.

Responsibilities

• Oversee HR services delivery across EMEA.
• Implement shared services model for multi-country operations.
• Drive process improvements for operational excellence.

Skills

HR Operations

Shared Services

Leadership

Data-driven decision-making

Tools

Workday

ServiceNow

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Job Description – Senior Manager, People Operations (EMEA)

The Opportunity

The People Experience team is driving a bold transformation for our People & Culture organization — reshaping how employees connect with HR to make every interaction more intuitive, efficient, and meaningful. As Senior Manager, People Operations – EMEA, you’ll play a critical role in bringing that vision to life.

Reporting to the Senior Director of People Experience, you’ll lead HR service delivery across EMEA, managing teams in multiple countries and ensuring employees receive consistent, high-quality support throughout their journey. You’ll build a scalable shared services model that supports a diverse and growing workforce, while partnering with global operations leaders to design processes that work seamlessly across borders. This is a chance to lead with impact — simplifying how work gets done, elevating the employee experience, and helping shape the future of HR operations.

Key Responsibilities

• Lead Regional People Operations

  Oversee the delivery of core HR services across EMEA — including onboarding, policy guidance, benefits administration, compliance, and employee lifecycle support. You’ll directly manage the EMEA People Operations team, ensuring consistent service delivery, operational excellence, and a seamless employee experience.

• Scale with Purpose

  Design and implement a shared services model that supports a multi-country footprint and evolving business needs. Leverage platforms like Workday and ServiceNow to drive automation, enable self-service, and reduce manual effort — creating space for strategic, high-impact work.

• Drive Operational Excellence

  Continuously improve processes to enhance speed, accuracy, and employee experience. Standardize workflows across countries while ensuring compliance with EU and local labor laws. Champion a culture of continuous improvement and data-driven decision-making.

• Collaborate Globally, Execute Locally

  Partner with global operations leaders to co-create scalable, globally aligned processes. Balance global consistency with the legal, cultural, and regulatory nuances of EMEA to deliver solutions that are both efficient and locally relevant.

• Develop and Empower Talent

  Lead, coach, and grow a distributed team of HR operations professionals across multiple EMEA countries. Foster a high-performance culture rooted in accountability, service excellence, and innovation.

• Use Data to Lead

  Leverage operational metrics, employee feedback, and service data to identify opportunities, inform decisions, and shape the future of People Operations. Collaborate with cross‑functional PX teams to deliver integrated, insight‑driven solutions.

Qualifications

• 8+ years of experience in HR Operations, Shared Services, or People Experience roles, with at least 4 years leading regional or multi‑country teams in dynamic, fast‑scaling organizations.
• Demonstrated success in building and scaling shared services models that support growth, complexity, and global alignment.
• Strong command of HR technology platforms, especially Workday and ServiceNow, with a track record of driving automation and self‑service adoption.
• Deep knowledge of EU and UK labor laws, statutory compliance requirements, and HR operational best practices across multiple EMEA countries.
• Proven experience managing HR operations across diverse EMEA markets, balancing regional consistency with local compliance and cultural requirements.
• Ability to design and optimize processes that improve efficiency, reduce manual work, and enhance employee experience.
• Skilled in data‑driven decision‑making, using metrics and feedback to inform strategy and continuously improve service delivery.
• Exceptional leadership and stakeholder management skills, with the ability to influence across functions and geographies.
• A mindset rooted in continuous improvement, service excellence, and operational rigor.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all‑inclusive, and responsibilities and requirements are subject to change.