Senior Manager, Edge Professional Services - EMEA

Fastly, Inc.; Greater London; Ibrido; GBP 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

United States Digital Space LLC in London is seeking a Manager of Professional Services to lead a team of post-sales technical experts, delivering high-value outcomes for our customers and ensuring successful engagement and retention.

You will drive onboarding, scope, go-live, training, and ongoing support across EMEA, coordinate with Sales, Product, and Engineering, and scale operations while maintaining a superior customer experience.

Competenze

• 5+ years in professional services or related customer-facing technical roles.
• Experience leading distributed technical teams.
• Strong communication and analytical skills.

Mansioni

• Lead, coach and develop a team of Professional Services Engineers and Architects.
• Set regional priorities and translate strategy into operating plans.
• Oversee delivery health across EMEA engagements and allocate resources.
• Build relationships with cross-functional teams and customers.
• Validate engagement scope and ensure deliverables match commitments.
• Escalate and manage complex customer issues with technical depth.

Conoscenze

Leadership

Customer facing

Cloud architecture

Delivery management

Communication

Travel

Escalations

Ops planning

Descrizione del lavoro

United States Digital Space LLC in London is seeking a Manager of Professional Services to lead a team of post-sales technical experts, delivering high-value outcomes for our customers and ensuring successful engagement and retention.

You will drive onboarding, scope, go-live, training, and ongoing support across EMEA, coordinate with Sales, Product, and Engineering, and scale operations while maintaining a superior customer experience.