Enterprise SaaS Customer Care Specialist

United States Digital Space LLC; Greater London; On-site; GBP 30,000 - 46,000; Full time

Job summary

United States Digital Space LLC is seeking a Customer Care Associate – Enterprise in London to own day-to-day support for a strategic enterprise account. You will collaborate with implementation, customer success, and solutions engineering to drive resolutions, improve processes, and ensure high-quality service at scale.

The role blends frontline support with continuous improvement, focusing on English and Turkish language support in a fast-paced SaaS environment.

Qualifications

• 1+ years in Customer Care, Customer Support, or similar roles.
• Proficiency in English and Turkish (C1+).
• Ability to work in a high-volume, enterprise-support environment.
• Clear communication and problem-solving skills.
• Ability to collaborate with implementation and success teams.

Responsibilities

• Own day-to-day customer support for a strategic enterprise account via chat, email, and WhatsApp.
• Meet service standards, SLAs, and customer satisfaction targets.
• Troubleshoot issues and coordinate with internal teams for complex support.
• Partner with customer success and implementation to align on account priorities.
• Understand account users and workflows to anticipate needs and improve support.
• Identify recurring problems and contribute to process, documentation, and product improvements.
• Scale Customer Care by sharing learnings and coaching external agents.

Skills

Customer care

English (C1+)

Turkish (C1+)

Multitasking

Cross-team collaboration

Tools

CRM tools

Job description

United States Digital Space LLC is seeking a Customer Care Associate – Enterprise in London to own day-to-day support for a strategic enterprise account. You will collaborate with implementation, customer success, and solutions engineering to drive resolutions, improve processes, and ensure high-quality service at scale.

The role blends frontline support with continuous improvement, focusing on English and Turkish language support in a fast-paced SaaS environment.