Senior Luxury Stylist & Client Relationship Lead

CHLOÉ; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

CHLOÉ in London seeks a Senior Sales Associate (Stylist) to welcome guests and act as a trusted advisor, embodying the Maison spirit. You will build lasting client relationships, manage CRM targets, and drive omnichannel sales while maintaining a luxurious store environment.

Fluency in additional languages is a plus; opportunities for internal development exist within Richemont. The role emphasizes customer service, CRM-driven outreach, and teamwork to deliver exceptional experiences to clients

Qualifications

• Experience in luxury retail is preferred.
• Strong communication and interpersonal skills.
• Ability to build long-term client relationships.

Responsibilities

• Delivers exceptional customer service and builds long-term client relationships.
• Engages with CRM targets and uses clienteling tools to reach them.
• Captures client data and maintains a portfolio of clients.
• Works across omnichannel services to grow sales and meet KPIs.
• Maintains impeccable store environment and upholds store policies.

Skills

Customer service

CRM knowledge

Sales

Multichannel selling

Job description

CHLOÉ in London seeks a Senior Sales Associate (Stylist) to welcome guests and act as a trusted advisor, embodying the Maison spirit. You will build lasting client relationships, manage CRM targets, and drive omnichannel sales while maintaining a luxurious store environment.

Fluency in additional languages is a plus; opportunities for internal development exist within Richemont. The role emphasizes customer service, CRM-driven outreach, and teamwork to deliver exceptional experiences to clients