Senior Sales Associate

CHLOÉ; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

CHLOÉ in London seeks a Senior Sales Associate (Stylist) to welcome every guest and act as a trusted advisor within the Chloe family. You will deliver exceptional service, build long-term relationships and champion a luxurious in-store experience.

As part of our omnichannel team, you will leverage clienteling tools, CRM targets and training to drive sales, while ensuring exemplary store presentation and collaboration with colleagues. Mandarin or Arabic language skills are a plus.

Responsibilities

• Delivers exceptional customer service and develops long-term relationships.
• Is aware of CRM targets and engages in actions to reach them.
• Implements personalised reach-out campaigns and uses clienteling tools to complete CRM tasks.
• Captures client data and notes qualitative information.
• Knows their portfolio of clients.
• Offers excellent client service and drives strong business performance.
• Uses omnichannel services to grow sales.
• Is aware of boutique and individual sales and KPIs targets and works to reach them.
• Completes trainings and participates in commercial activities set by Boutique Management.
• Works to achieve sales, KPIs and CRM targets.
• Is aware of local trading environment and competitors' activities.
• Ensures impeccable store environment, BOH and grooming at all times and supports colleagues.
• Proactively informs boutique management of any structural repair needed to ensure a luxurious environment.
• Implements all guidelines related to store and BOH management and participates in inventories.
• Supports after sales clients and follows up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

Job description

Job Description

A Senior Sales Associate (Stylist) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

HOW WILL YOU MAKE AN IMPACT?

A Client Relationship Owner:

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of clients

An Omnichannel Business Partner:

• Has at heart to offer excellent client service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by Boutique Management
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors 'activities

An Operations Excellence Supporter:

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

An additional language would be beneficial, in particular Mandarin or Arabic.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.