Senior Sales Associate - Selfridges

Richemont Iberia SL; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Chloe Senior Sales Associate (Stylist) at Richemont Iberia SL welcomes every guest with warmth and acts as a trusted advisor and team player in a luxurious boutique environment in London. You will deliver outstanding service, nurture client relationships, and drive CRM-driven activities to enhance the client experience.

As part of the Chloe family, you will participate in omnichannel campaigns, data capture, and KPI attainment while maintaining impeccable store standards and collaborating with

Responsibilities

• Delivers exceptional customer service and develops long-term client relationships
• Implements personalised reach-out campaigns and uses clienteling tools to complete CRM tasks
• Keeps client data notes and knows their portfolio of clients
• Uses omnichannel services to grow sales and achieve KPIs
• Maintains impeccable store environment, back-of-house and grooming at all times
• Informs boutique management of repairs needed to maintain a luxurious environment
• Supports after-sales clients and ensures impeccable service
• Complies with Richemont policies and standards

Job description

A Chloe Senior Sales Associate (Stylist) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

HOW WILL YOU MAKE AN IMPACT?

A Client Relationship Owner:

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of clients

An Omnichannel Business Partner:

• Has at heart to offer excellent client service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by Boutique Management
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors ‘activities

An Operations Excellence Supporter:

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

An additional language would be beneficial, in particular Mandarin or Arabic.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.