Senior Sales Associate - New Bond Street

CHLOÉ; Greater London; Sur place; GBP 30 000 - 42 000; Plein temps

Résumé du poste

CHLOÉ is seeking a Senior Sales Associate (Stylist) to welcome guests and act as a trusted advisor within the Maison. You will nurture client relationships, know your client portfolio, and participate in all commercial activities led by Boutique Management.

Representing the CHLOÉ brand, you will drive client service across channels, participate in trainings, and contribute to achieving sales KPIs while maintaining an impeccable store environment and strong team collaboration.

Qualifications

• Experience delivering exceptional customer service and building relationships.
• Familiarity with clienteling and CRM practices.
• Strong communication and a customer-first mindset.

Responsabilités

• Delivers exceptional customer service and develops long-term relationships with clients.
• Engages in CRM targets and complete tasks to reach them.
• Uses clienteling tools to grow sales and captures client data.
• Maintains boutique environment and supports store operations, including BOH and inventories.
• Provides after-sales service and follows up to ensure client satisfaction.

Description du poste

A Chloe Senior Sales Associate (Stylist) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

HOW WILL YOU MAKE AN IMPACT?

A Client Relationship Owner:

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of clients

An Omnichannel Business Partner:

• Has at heart to offer excellent client service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by Boutique Management
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors 'activities

An Operations Excellence Supporter:

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

An additional language would be beneficial, in particular Mandarin or Arabic.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.