Senior Luxury Sales Executive – Clienteling & Growth

Christian Dior Couture; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Christian Dior Couture is seeking a Senior Sales Executive for the Sloane Street Boutique in London to drive client recruitment, develop relationships and deliver exceptional in-store experiences. You will implement clientelling strategies and build long-term relationships with the clientele while collaborating with the team.

The role focuses on luxury fashion knowledge, excellent communication, and a passion for Dior collections.

Qualifications

• Previous experience within luxury fashion
• Excellent communication and relationship building skills
• Ability to build long-term relationships with clients
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Contribution to the business performance
• Exceed customer service

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
• Maintain Client recruitment and development.
• Ensure sales generated by OTO.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.
• Being on shop floor and assessing potential clients.
• Building positive relationship with peers and clients.

Skills

Luxury fashion knowledge

Clientelling

Relationship building

Communication skills

Sales targets

Job description

Christian Dior Couture is seeking a Senior Sales Executive for the Sloane Street Boutique in London to drive client recruitment, develop relationships and deliver exceptional in-store experiences. You will implement clientelling strategies and build long-term relationships with the clientele while collaborating with the team.

The role focuses on luxury fashion knowledge, excellent communication, and a passion for Dior collections.