Luxury Sales Executive — Clienteling & VIP Relationships

Talantir; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Christian Dior Couture is seeking a Senior Sales Executive for Harrods Accessories to drive client recruitment, develop long-term client relationships, and deliver exceptional service in-store. The role focuses on clienteling, product knowledge, and achieving department targets.

You will greet, advise, and upsell while staying informed about campaigns, launches, and promotions, ensuring the highest standards of service and store presentation for a luxury clientele.

Qualifications

• Strong knowledge of Accessories and Leather Goods.
• Knowledge of Women's Ready-To-Wear and Fine Jewelry.
• Previous experience within luxury fashion.
• Excellent communication and relationship building skills.
• Ability to build long-term relationships with clients.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Positivity.
• Team player.
• Contribution to the business performance.
• Exceed customer service.
• Self confidence

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
• Maintain Client recruitment and development.
• Ensure sales generated by OTO.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.
• Being on shop floor and assessing potential clients.
• Building positive relationship with peers and clients.

Skills

Luxury retail

Clienteling

Relationship building

Sales excellence

Product knowledge

Job description

Christian Dior Couture is seeking a Senior Sales Executive for Harrods Accessories to drive client recruitment, develop long-term client relationships, and deliver exceptional service in-store. The role focuses on clienteling, product knowledge, and achieving department targets.

You will greet, advise, and upsell while staying informed about campaigns, launches, and promotions, ensuring the highest standards of service and store presentation for a luxury clientele.