Luxury Retail Supervisor - Elevate Client Experience

CHRISTIAN DIOR COUTURE; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Christian Dior Couture in London is seeking a passionate and driven full-time Supervisor to join our boutique on Sloane Street. You will support the team in achieving sales targets while ensuring the highest level of client experience.

As a role model in selling performance, client service, and floor management, you will guide and coach the team on day-to-day activities, oversee stock, merchandising, and complaints handling, and maintain Dior standards.

Qualifications

• Full-time availability (40 hours/week) with Monday-Sunday flexibility.
• Experience at supervisor level within luxury fashion.
• Excellent communication and relationship-building skills.
• Existing client book preferred.
• Passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language preferred.

Responsibilities

• Lead by example, mentor and support team development through sharing sales techniques.
• Greet, serve and advise customers giving the highest standard of customer service.
• Develop loyalty with customers by building relationships through a 1-2-1 personal shopper approach to sales.
• Demonstrate product knowledge and stay informed on campaigns, new launches and promotions.
• Introduce add-on sales and achieve targets; cross-sell between departments.
• Oversee stock control and department stock takes; coordinate back-office operations.
• Support training sessions and mentoring; communicate with management.
• Maintain housekeeping and display standards; ensure security and losses prevention.

Skills

Excellent communication skills

Relationship building

Fashion knowledge

Leadership / supervisory experience

Existing client book (preferred)

Customer service excellence

Tools

POS systems

Cash handling procedures

Job description

Christian Dior Couture in London is seeking a passionate and driven full-time Supervisor to join our boutique on Sloane Street. You will support the team in achieving sales targets while ensuring the highest level of client experience.

As a role model in selling performance, client service, and floor management, you will guide and coach the team on day-to-day activities, oversee stock, merchandising, and complaints handling, and maintain Dior standards.