Senior Luxury Sales Executive – Clienteling & VIP Service

CHRISTIAN DIOR COUTURE; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Christian Dior Couture is seeking a Senior Sales Executive for the Harrods RTW department to drive client recruitment and development, delivering an outstanding in-store experience and service excellence.

You will implement clienteling strategies, build long-term relationships with clients, and demonstrate expert product knowledge across Women's Ready-To-Wear, Fine Jewelry, Accessories and Leather Goods.

Qualifications

• Strong knowledge of Women's Ready-To-Wear, Fine Jewelry, Accessories and Leather Goods.
• Previous experience within luxury fashion.
• Excellent communication and relationship building skills.
• Ability to build long‑term relationships with clients.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Positivity.
• Team player.
• Contribution to the business performance.
• Exceed customer service.
• Self confidence

Responsibilities

• Greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• Demonstrate product knowledge on all categories and to have an awareness of current advertising & campaigns, new launches and promotions.
• Introduce add‑on sales and achieve maximum sales potential in line with individual and departmental targets.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
• Maintain Client recruitment and development.
• Ensure sales generated by OTO.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.
• Being on shop floor and assessing potential clients.
• Building positive relationship with peers and clients.

Skills

Clienteling

Relationship building

Luxury fashion

Sales excellence

Communication

Team player

Product knowledge

Job description

Christian Dior Couture is seeking a Senior Sales Executive for the Harrods RTW department to drive client recruitment and development, delivering an outstanding in-store experience and service excellence.

You will implement clienteling strategies, build long-term relationships with clients, and demonstrate expert product knowledge across Women's Ready-To-Wear, Fine Jewelry, Accessories and Leather Goods.