Senior Client Advisor - Sloane St

BULGARI; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Loro Piana in London seeks a Senior Client Advisor to consistently exceed client expectations through a personable approach, driving both individual and team success. You will greet, listen to, and advise clients, sharing our brand heritage while cross- and upselling using expert product knowledge.

Strong clienteling and relationship-building are essential to grow a premium client book. Fluency in English and a passion for luxury retail complete the profile, with a collaborative mindset and

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Confident, service-oriented and empathetic approach with clients and colleagues.

Responsibilities

• Greet, listen to and assist clients to deliver an exceptional in-store experience.
• Cross-sell and upsell by showcasing knowledge of product categories.
• Build and nurture a growing client book with accurate profiles in company systems.
• Demonstrate leadership in clienteling and contribute to store-wide objectives.
• Maintain pristine product presentation and monitor inventory as needed.
• Collaborate with team to support management and mentor new joiners.

Skills

Client-centric mindset

Target achievement

Excellent communication

Team collaboration

Luxury retail experience

Fluent in English

Tools

CRM systems

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world's finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence

As a Senior Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success through exceptional qualitative and quantitative results.

Job responsibilities

• Consistently achieve individual and team objectives, taking accountability for sales results while actively supporting colleagues to drive collective success.
• Deliver an exceptional client experience by thoughtfully greeting, listening to, assisting, advising, and ultimately exceeding expectations.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge to cross and upsell.
• Engage with diverse clients, effortlessly putting them at ease to build long-lasting, meaningful relationships.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to nurture existing clients, acquire new profiles, and build long-term relationships.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company's policies and procedures including Loro Piana's standards in terms of grooming and behaviour.
• Support management in developing the team by acting as a mentor and a guide for new joiners

Profile

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to collective team results.
• Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
• Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
• Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
• Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Committed team player with a strong collaborative approach across key stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.