Senior Luxury Client Advisor — Elevate Customer Experience

Richemont Iberia SL; Greater London; On-site; GBP 38,000 - 48,000; Full time

Job summary

Richemont Iberia SL operates a Dunhill concession at Harrods, London. They seek an experienced luxury retail professional to drive sales, deliver exceptional service, and manage client relationships within a high-end environment.

You will develop the client portfolio, maintain impeccable product presentation, and align merchandising with store objectives while collaborating with internal teams to exceed customer expectations daily.

Qualifications

• Proven experience in luxury retail or service industries.
• Strong product knowledge of high-value goods.
• Excellent communication and interpersonal skills.
• Familiarity with retail inventory management software.

Responsibilities

• Achieve individual sales and KPIs set by the Store Manager.
• Develop a client-centric culture and loyalty within the Harrods Dunhill concession.
• Maintain stock in optimal condition and manage exchanges.
• Coordinate in-store promotions and collaborate with Harrods teams.
• Uphold security procedures and assist in audits.

Skills

Proven retail experience

Luxury retail knowledge

POS systems

CRM systems

Inventory management software

Communication skills

Interpersonal skills

Teamwork

Tools

POS systems

Retail inventory management software

CRM systems

Job description

Richemont Iberia SL operates a Dunhill concession at Harrods, London. They seek an experienced luxury retail professional to drive sales, deliver exceptional service, and manage client relationships within a high-end environment.

You will develop the client portfolio, maintain impeccable product presentation, and align merchandising with store objectives while collaborating with internal teams to exceed customer expectations daily.