Luxury Client Advisor — Elevate VIP Styling & Sales

MCQUEEN; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

McQueen in London seeks a Client Advisor (40 hours) for Harrods to deliver an unforgettable luxury shopping experience. You will nurture exclusive client relationships, meet KPI targets through personalisation and cross-selling, and act as a brand ambassador promoting McQueen heritage.

Use in-depth product knowledge, CRM tools and a client-centric approach to exceed expectations while maintaining impeccable grooming and store standards in a fast-moving luxury environment.

Qualifications

• Proven experience in fashion retail or customer service.
• Proven ability to drive and exceed KPIs.
• Genuine interest in fashion and trends.
• Strong selling skills with objections handling.
• Excellent verbal and written communication.
• Client-centric approach with entrepreneurial spirit.

Responsibilities

• Provide exceptional client experience and greet/listen to clients.
• Cross-sell across product categories to meet targets.
• Develop client relationships using CRM and digital tools.
• Support clienteling initiatives and loyalty building.
• Maintain shop floor standards and store policies.
• Deliver personalised styling advice and complete looks.

Skills

Brand behaviours

Experience in fashion retail

KPI drive

Fashion interest

Team player

Communication skills

Sales skills

Client focus

Adaptability

Luxury product knowledge

CRM tools

Mobility

Passion for fashion

Job description

McQueen in London seeks a Client Advisor (40 hours) for Harrods to deliver an unforgettable luxury shopping experience. You will nurture exclusive client relationships, meet KPI targets through personalisation and cross-selling, and act as a brand ambassador promoting McQueen heritage.

Use in-depth product knowledge, CRM tools and a client-centric approach to exceed expectations while maintaining impeccable grooming and store standards in a fast-moving luxury environment.