Senior Learning & Development Administrator

The Guinness Partnership; Oldham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holidays: 25–27 days + bank holidays

Competitive pension scheme

Benefits portal

Job summary

The Guinness Partnership in Oldham is seeking a Senior Learning & Development Administrator to join our team on a 12-month fixed-term contract. This role is 35 hours per week, Monday to Thursday, with hybrid working and a focus on delivering excellent customer service for colleagues, managers and external training providers.

You will manage training bookings in Oracle, maintain learner records and help colleagues access training virtually, resolving queries and adapting your communication to a

Qualifications

• Experience of working within a customer service environment.
• A broad range of administrative experience.
• The ability to prioritise tasks and work effectively to deadlines.
• Excellent attention to detail and the ability to maintain accurate records and reports.
• Good oral and written communication skills.
• Good working knowledge of Microsoft Office including Word, Excel and PowerPoint.

Responsibilities

• Be the first point of contact for L&D enquiries and provide excellent customer service to colleagues, managers and external training providers.
• Use Oracle to manage training bookings, maintain learner records and support the delivery of learning activities.
• Help colleagues access training in a virtual environment and resolve queries.
• Adapt your communication style to effectively support people from all areas and levels of the business.

Skills

Customer service

Administration

Task prioritisation

Attention to detail

Communication

MS Office

Tools

Word

Excel

PowerPoint

Job description

We have a new opportunity for a Senior Learning & Development Administrator to join our team in Oldham. This is a 12-month fixed-term contract, working 35 hours per week from Monday to Thursday, on a hybrid working basis. The Learning & Development team supports colleagues across the business by providing access to training and development opportunities that help them succeed and grow. As a Senior Learning & Development Administrator, you will be the first point of contact for L&D enquiries, delivering excellent customer service to colleagues, managers and external training providers. In this role, you will use systems including Oracle, to manage training bookings, maintain learner records and support the delivery of learning activities. You will also help colleagues access training in a virtual environment, resolve queries and adapt your communication style to effectively support people from all areas and levels of the business.

What we are looking for

We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced administrator, but you will also enjoy helping others, be comfortable working with systems and data, and be able to adapt your approach to meet the needs of a diverse range of colleagues and stakeholders. You will also be able to demonstrate:

• Experience of working within a customer service environment.
• A broad range of administrative experience.
• The ability to prioritise tasks and work effectively to deadlines.
• Excellent attention to detail and the ability to maintain accurate records and reports.
• Good oral and written communication skills.
• Good working knowledge of Microsoft Office including Word, Excel and PowerPoint.

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

BenefitsHolidays:

• Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay: Annual Performance Score bonus subject to eligibility
• Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options: There are a couple of health care schemes available depending on the post grade
• VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Additional benefits include:Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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