Housing Officer

The Guinness Partnership; Gomshall; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Holidays: 25–27 days + bank holidays

Pension scheme with Guinness employee/

Benefits portal and discounts

Performance pay

Life assurance: 3x salary

Health plan options

Eye-care vouchers

Travel season ticket loan

Car lease scheme

Job summary

The Guinness Partnership is seeking a Housing & Neighbourhood Officer to cover the Croydon area in a full-time permanent role. This field-based post requires regular travel, meeting residents and building relationships to resolve issues in a mobile, on-the-go capacity.

You will collaborate with Estate Services and other Guinness teams to deliver timely, practical outcomes for residents while providing excellent customer service in every interaction.

Qualifications

• Excellent customer service with strong communication and relationship skills.
• Ability to plan and manage workload with limited supervision.
• Comfort using mobile tech while out in the field.
• Strong time-management and value-for-money delivery.
• Experience navigating legislative and organisational changes.
• Proven problem-solving and decision-making abilities.
• Resilience when handling challenging situations.
• Experience analysing data to draw informed conclusions.

Responsibilities

• Act as the visible Guinness presence in neighbourhoods and meet residents.
• Travel across designated area to engage homeowners and tenants.
• Collaborate with Estate Services and other teams to deliver quick solutions.
• Prioritise and manage issues to maintain safe, high-quality housing services.

Skills

Customer service

Workload planning

Mobile technology

Time management

Adaptability to change

Problem solving

Resilience

Data analysis

Job description

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents.

We have a new opportunity for a Housing & Neighbourhood Officer to join us on a full time permanent basis. This is a field-based role requiring regular travel across your designated area, covering Croydon.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.

Essential criteria

• Excellent customer service skills, with strong communication and relationship-building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work 'on the go'.
• Strong resource and time-management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.

Desirable criteria

• Experience of working in the housing or property sector

Benefits

• Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay: Annual Performance Score bonus subject to eligibility
• Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options: There are a couple of health care schemes available depending on the post grade
• VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme

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