Senior Learning and Development Coordinator (12 months, fixed term)

financialombudsman; Greater London; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days holiday entitlement

Generous pension

Family friendly policies

Private medical insurance

Virtual GP

Job summary

Financial Ombudsman Service in London is seeking a Learning and Development Senior Coordinator to support delivery of L&D programmes, coordinate workshops, and manage documentation and data in Workday. You will play a key role in ensuring high-quality learning experiences with strong organisational and communication skills.

The role offers a hybrid working pattern, with office presence in Exchange Tower and development opportunities within a values-led environment.

Qualifications

• Proven experience in a customer-focused role, preferably in HR.
• Highly organised with strong communication and IT skills.
• Experience in Learning and Development or a keen interest to develop in L&D.
• Willingness to learn L&D practices and approaches.

Responsibilities

• Coordinate in-person and virtual workshops and trainings.
• Maintain L&D documentation and reports, including data capture.
• Serve as main contact for L&D enquiries via Workday.
• Coordinate on-site training logistics and equipment setup.
• Create and distribute learning materials and track attendance.
• Communicate changes to stakeholders and reschedule courses when needed.
• Coordinate with external partners and vendors for resources.
• Assist in budgeting and expense tracking within guidelines.
• Process external training bookings via invoicing or corporate card.
• Support evaluation and reporting of learning interventions.

Skills

Customer focus

Organisational skills

IT proficiency

Excel

Word

PowerPoint

Teams

Workday

Tools

Workday

LMS

Job description

Learning and Development Senior Coordinator

Contract: fixed term contract 12 months

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £28,421

Location: London, Exchange Tower - Hybrid

Reporting to: Academy Manager

By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

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About Us

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

Reporting directly to the L&D Academy Manager, you will provide essential coordination and administrative support to ensure the smooth delivery of the L&D programmes, courses, projects as well as other L&D services. Your attention to detail, organisational skills, and proactive approach will be instrumental in ensuring a high quality and consistent learning experience.

What You’ll Do

• Coordinate in-person and virtual workshops, training sessions and a range other learning solutions
• Support the development and maintenance of L&D documentation and reports, including data capture
• Serve as a central point of contact for L&D related enquiries, providing timely and accurate information to stakeholders through Workday as needed.
• Coordinate logistics for on-site training, including travel arrangements, venue bookings, hotel bookings and training room booking and equipment setup.
• Support the creation and distribution of learning materials and resources, ensuring accessibility, relevance to Learning & Development objectives, and attendance logging
• Communicating changes and updates to stakeholders as required, for example rescheduling courses.
• Coordinate with external partners and vendors to procure necessary resources and services for delivery.
• Assist in the management of budgets, tracking expenses and ensuring adherence to financial guidelines.
• Processing external training bookings via invoicing or corporate card.
• Provide administrative support for the evaluation and assessment of learning interventions and programmes, collating feedback and generating reports on a regular basis.
• Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of external and internal programmes.

Minimum Criteria

• Proven experience working within a customer focused role, preferably within an HR Team
• Highly organised and a strong communicator with good IT skills - MS Office, particularly Excel, Word, PowerPoint, Teams, Copilot etc.
• Knowledge of reporting processes Analytical and accurate with a good attention to detail - adaptable and innovative approach to problem solving.
• Experience of working in a Learning and Development environment, or a genuine interest in developing a career in Learning and Development, with a willingness to learn and build knowledge of L&D practices and approaches.

What You Will Bring

• Ability to contribute ideas and suggestions for improving processes and enhancing the overall effectiveness of coordination activities.
• Experience of maintaining accurate records of project activities, ensuring documentation is up-to-date and easily accessible for reference.
• Previous use of a LMS or HR system such as Workday
• A good match on an individual level to our organisational values.

Why You’ll Love Working With Us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Wellbeing : [Health plan, gym memberships, mental health support]

Growth : We invest in your future with [courses, mentorship, promotions]

Culture : Diverse. Inclusive. Collaborative. Fun.

Benefits and Perks

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Cr