Senior Learning and Development Coordinator (12 months, fixed term)

Financial Ombudsman; Greater London; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days holiday entitlement

Private medical insurance

Generous pension

Job summary

The Financial Ombudsman Service in London is seeking a Senior Learning and Development Coordinator on a 12-month fixed-term contract to support the delivery of L&D programmes. You will coordinate workshops, maintain documentation, and act as a central point for L&D enquiries via Workday, ensuring timely information.

With strong organisation, communication, and IT skills (Excel, Word, PowerPoint, Teams), you will assist budget tracking, vendor coordination, and the creation of learning materials

Qualifications

• Experience in a customer-focused role and ability to communicate clearly across multiple channels.
• Strong organisational skills and proficient IT abilities (Excel, Word, PowerPoint, Teams).
• Experience in Learning and Development or interest in developing a career in L&D is desirable.

Responsibilities

• Coordinate in-person and virtual workshops and a range of learning solutions.
• Maintain L&D documentation and reports, including data capture in Workday.
• Serve as a central point of contact for L&D inquiries and coordinate on-site training logistics.
• Assist in budget management and tracking of expenses within guidelines.

Skills

MS Office

Excellent communication

Organised

Attention to detail

Tools

Workday

LMS

Job description

Senior Learning and Development Coordinator (12 months, fixed term) page is loaded## Senior Learning and Development Coordinator (12 months, fixed term)locations: London - Exchange Towerposted on: Posted Todaytime left to apply: End Date: September 29, 2026 (12 days left to apply)job requisition id: JR-03113Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!**Learning and Development Senior Coordinator****Contract:** fixed term contract 12 months**Working hours:** 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.**Salary:** From £28,421**Location:** London, Exchange Tower - Hybrid**Reporting to:** Academy ManagerBy joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. *Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.* As well as extensive opportunities for personal and career development.**Join our community -**The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.Reporting directly to the L&D Academy Manager, you will provide essential coordination and administrative support to ensure the smooth delivery of the L&D programmes, courses, projects as well as other L&D services. Your attention to detail, organisational skills, and proactive approach will be instrumental in ensuring a high quality and consistent learning experience.**What You'll Do:*** Coordinate in-person and virtual workshops, training sessions and a range other learning solutions* Support the development and maintenance of L&D documentation and reports, including data capture* Serve as a central point of contact for L&D related enquiries, providing timely and accurate information to stakeholders through Workday as needed.* Coordinate logistics for on-site training, including travel arrangements, venue bookings, hotel bookings and training room booking and equipment setup.* Support the creation and distribution of learning materials and resources, ensuring accessibility, relevance to Learning & Development objectives, and attendance logging* Communicating changes and updates to stakeholders as required, for example rescheduling courses.* Coordinate with external partners and vendors to procure necessary resources and services for delivery.* Assist in the management of budgets, tracking expenses and ensuring adherence to financial guidelines.* Processing external training bookings via invoicing or corporate card.* Provide administrative support for the evaluation and assessment of learning interventions and programmes, collating feedback and generating reports on a regular basis.* Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of external and internal programmes.*To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:***Minimum Criteria:*** Proven experience working within a customer focused role, preferably within an HR Team* Highly organised and a strong communicator with good IT skills - MS Office, particularly Excel, Word, PowerPoint, Teams, Copilot etc.* Knowledge of reporting processes Analytical and accurate with a good attention to detail - adaptable and innovative approach to problem solving.* Experience of working in a Learning and Development environment, **or** a genuine interest in developing a career in Learning and Development, with a willingness to learn and build knowledge of L&D practices and approaches.**What you will bring:*** Ability to contribute ideas and suggestions for improving processes and enhancing the overall effectiveness of coordination activities.* Experience of maintaining accurate records of project activities, ensuring documentation is up-to-date and easily accessible for reference.* Previous use of a LMS or HR system such as Workday* A good match on an individual level to our organisational values.**Why You'll Love Working With Us:**We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:* **Wellbeing**: [Health plan, gym memberships, mental health support]* **Growth**: We invest in your future with [courses, mentorship, promotions]* **Culture**: Diverse. Inclusive. Collaborative. Fun.We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:* 25 days holiday entitlement, with the option to buy extra or sell days* Generous pension* Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave* Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few* Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others* Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only**Let's Make This Easy:**Apply with a current CV along with a supporting statement, no more than 500 wordsApplications need to be submitted by 23:59 on Monday 28 September*Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!*A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.**The Financial Ombudsman is an Equal Opportunity Employer.**We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out moreWe are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.Don't miss out be part of the journey and take advantage of this opportunity.**Authenticity of applications**We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.**Who we are...**With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We're a diverse organisation, but something we all share is our values. They're central to the way we work - and work together.We're an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair - and feel fair to both sides.The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.We're committed to being a great place to work - attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different