Senior Learning and Development Adviser

Financial Ombudsman; Greater London; Hybrid; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Health plan

Gym membership

Generous pension

Private medical insurance

Cycle to work

Job summary

Financial Ombudsman Service is seeking a Senior Learning and Development Adviser to design and deliver high-impact L&D solutions across the organisation. You will work with HR and senior leaders to ensure learning strategies align with goals and drive leadership programmes with data-driven decisions.

In this hybrid London role, you will manage external partners, oversee induction, mentor the L&D team, and champion an inclusive learning culture while supporting organisation-wide capability

Qualifications

• Proven experience in a learning and development environment delivering programmes or initiatives.
• Evidence of managing high-impact L&D projects from design through to evaluation.
• Strong project management capability with multi-strand programmes to deadlines.
• Advanced stakeholder management with senior stakeholders.
• Experience using L&D technology platforms (LMS/LXP).
• Experience facilitating training online and in person; willingness to facilitate ad-hoc.

Responsibilities

• Lead the design and delivery of high-impact learning and development solutions, taking ownership from concept through evaluation.
• Collaborate with HR and senior stakeholders to align learning strategies with organisational goals.
• Deliver leadership and organisation-wide programmes and use data insights to drive decisions.
• Manage external partners, oversee corporate induction and sponsorship queries.
• Influence capability across the organisation and mentor L&D colleagues.

Skills

L&D experience

Project management

Stakeholder management

L&D platforms

Training facilitation

Tools

Workday

Job description

Senior Learning and Development Adviser page is loaded## Senior Learning and Development Adviserlocations: London - Exchange Towerposted on: Posted Todaytime left to apply: End Date: September 28, 2026 (11 days left to apply)job requisition id: JR-03111Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!**Senior Learning and Development Adviser****Contract:** permanent**Working hours:** 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.**Salary:** From £42,445**Location:** London Docklands (Hybrid)**Reporting to:** Learning and Development PartnerBy joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. *Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.* As well as extensive opportunities for personal and career development.**Join our community -**The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.**What You'll Do:**You'll lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation. Working closely with HR and senior stakeholders, you'll ensure learning strategies align with organisational goals, deliver leadership and organisation-wide programmes, and use data insights to drive decisions. You'll also manage external partners, oversee corporate induction, and act as a key contact for complex queries and sponsorship requests.This role offers real influence and autonomy, where you'll shape capability across the organisation. You'll support colleagues to build skills, mentor L&D team members, and champion early careers programmes, all while driving a strong, inclusive learning culture. If you're motivated by making a visible impact and leading meaningful change, this is a challenge worth taking.*To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:***Minimum Criteria:*** Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.* Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.* Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.* Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.* Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.* Experience of facilitating training sessions both online and in person and willingness to facilitate on an ad-hoc basis**It would also be nice for you to have:*** Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively.* Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).* Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working.* Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.* A proactive approach to supporting an inclusive learning culture, aligned to organisational values.**Why You'll Love Working With Us:**We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:* **Wellbeing**: [Health plan, gym memberships, mental health support]* **Growth**: We invest in your future with [courses, mentorship, promotions]* **Culture**: Diverse. Inclusive. Collaborative. Fun.We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:* 25 days holiday entitlement, with the option to buy extra or sell days* Generous pension* Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave* Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few* Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others* Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only**Let's Make This Easy.**Apply with a current CV along with a supporting statement, no more than 500 wordsApplications need to be submitted by 23:59 on Sunday 25 SeptemberWe are anticipating interviews for this role to take place virtually on the week commencing 5 October*Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!*A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.**The Financial Ombudsman is an Equal Opportunity Employer.**We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out moreWe are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.Don't miss out be part of the journey and take advantage of this opportunity.**Authenticity of applications**We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.**Who we are...**With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We're a diverse organisation, but something we all share is our values. They're central to the way we work - and work together.We're an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair - and feel fair to both sides.The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.We're committed to being a great place to work - attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about .We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.