Senior L&D Specialist: Customer Outcomes Training

Office Angels Limited; Tadworth; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Office Angels Limited is seeking an L&D Specialist (Training & Competency) to manage operational and regulatory training for all customer-facing teams in Tadworth. This 12-month FTC role focuses on creating effective induction and ongoing development to drive excellent customer outcomes.

You will design and deliver training, conduct learning needs analyses, and provide 1:1 coaching while collaborating with stakeholders across the organisation.

Competenze

• Proven experience in delivering operational and regulatory training within an FCA regulated environment.
• Ability to build and lead effective training programmes that support the embedding period for new staff.
• Strong understanding of FCA regulations, including Consumer Duty and Vulnerability.
• Excellent communication skills, capable of adapting to diverse communication styles and delivering clear feedback.
• Familiarity with training governance frameworks and experience in data manipulation for insightful reporting.
• Knowledge of various learning methodologies and stages of the learning cycle.

Mansioni

• Own and deliver the Customer Outcomes Induction experience, ensuring all new hires are equipped with the necessary skills from day one.
• Design and facilitate operational and technical training for customer-facing roles, adapting to various learning styles.
• Conduct learning needs analysis to identify training opportunities within departments, leading to enhanced performance and customer satisfaction.
• Provide 1:1 coaching sessions with employees to foster their development and ensure strong customer outcomes.
• Collaborate with stakeholders at all levels to drive effective learning solutions across the organisation.
• Develop engaging learning aids and bite-sized sessions to support knowledge development at different attainment levels.
• Proactively improve L&D operational training processes and support the wider development strategy alongside the Training & Competency Manager.

Descrizione del lavoro

Office Angels Limited is seeking an L&D Specialist (Training & Competency) to manage operational and regulatory training for all customer-facing teams in Tadworth. This 12-month FTC role focuses on creating effective induction and ongoing development to drive excellent customer outcomes.

You will design and deliver training, conduct learning needs analyses, and provide 1:1 coaching while collaborating with stakeholders across the organisation.