Regulatory L&D Specialist - Training & Coaching

Toyota Financial Services (UK) PLC; Epsom; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Car schemes

Pension plan

25 days holiday

Private medical cover

Wellbeing programme

Employee assistance program

Eye tests

Onsite gym

Job summary

Toyota Financial Services (UK) PLC is seeking an enthusiastic Learning & Development professional for a 12-month fixed-term contract. You will design and deliver operational and technical training for customer-facing teams, conduct needs analysis, and coach staff to improve customer outcomes.

The L&D team supports development across the business, with a focus on governance, data insights, and stakeholder collaboration. Hybrid working and comprehensive benefits are offered.

Qualifications

• Experience designing and creating e-learning content and training materials.
• Proven success in delivering engaging training sessions, virtually and face-to-face.
• Ability to develop learning content from concept through delivery.
• Excellent communication and stakeholder management skills.
• Proactive, energetic approach with confidence to challenge and innovate.
• Experience delivering operational, regulatory training within FCA regulated environment.
• Knowledge of training governance and assurance frameworks.
• Experience manipulating data to provide quality insights.

Responsibilities

• Own and deliver the Customer Outcomes Induction experience.
• Design and facilitate all operational, technical training for customer facing roles.
• Conduct learning needs and trends analysis to identify opportunities.
• Lead calibrations and workshops to drive positive customer outcomes.
• Provide 1:1 coaching to develop and deliver strong customer outcomes.
• Build relationships with stakeholders to drive learning solutions.
• Develop learning aids and bite-sized sessions for different attainment levels.
• Embed all training activity for operations per bespoke training and competency schemes.

Skills

e-learning content design

training delivery

content development from concept to -/

stakeholder management

communication

proactive self-starter

Job description

Toyota Financial Services (UK) PLC is seeking an enthusiastic Learning & Development professional for a 12-month fixed-term contract. You will design and deliver operational and technical training for customer-facing teams, conduct needs analysis, and coach staff to improve customer outcomes.

The L&D team supports development across the business, with a focus on governance, data insights, and stakeholder collaboration. Hybrid working and comprehensive benefits are offered.