Senior Key Client Property Manager

Portico Property Limited; London; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading property agency in London seeks a Senior Key Client Property Manager to manage a large portfolio of residential lettings. The role requires exceptional customer service, strong communication skills, and the ability to work under pressure. This permanent position offers career growth opportunities and a collaborative team environment.

Benefits

Employee Assistance programme

Retail discounts

Regular awards & incentives

Generous holiday allowance

Structured training & support

Qualifications

• Passionate about delivering exceptional customer service.
• Strong organisational and time management skills.
• Ability to work under pressure and towards deadlines.

Responsibilities

• Manage a large portfolio of residential lettings properties.
• Deliver fast, effective, and professional service to landlords.
• Respond quickly to urgent maintenance issues.

Skills

Customer Service

Organisational Skills

Time Management

Communication

Job description

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Job Title: Senior Key Client Property Manager

Location:Stratford (1 day per week at home after training)

Brand: Portico

Salary:up to £38,000 OTE including commission

Hours:Monday to Friday 9am - 6pm

About Portico:

Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK’s largest property groups while maintaining our local expertise and customer-focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team.

Job Summary and Key Responsibilities:

As a Senior Key Client Property Manageryou will be tasked with managing a large portfolio of residential lettings properties; delivering a fast, effective, and professional service that we promise to deliver to our Landlords. The environment is fast paced, and you need to be conscientious, hardworking, and driven to produce results.

The position is permanent and will provide opportunity to the right candidate to progress to a senior position in one of London's leading estate agencies.

Duties will include:

• Lead by example whilst adopting the LRG policies, procedures and values.
• Constantly strive for continuous improvement.
• Lead and inspire while delivering excellent Customer Service.
• Be responsible for the for understanding and following of the companies H & S policies and practices.
• Promote and equip user champions to improve the adoption of technology.
• Be an exceptional communicator being comfortable with all levels of stakeholders.
• Have the ability to up manage where necessary for the success of the project.
• Create and measure measurement systems to track changes
• Managing a portfolio of properties in the local area.
• Organising & conducting property visits.
• Organising safety inspections in line with legislation and flagging up remedial works.
• Reporting back to landlords and arranging any necessary remedial work.
• Dealing promptly and courteously with all communications from landlords, tenants and contractors.
• Responding quickly to urgent maintenance issues and dealing with potential dangers associated with a property in a timely manner.
• Negotiating tenancy renewals, collecting rent and dealing with late payments.
• Processing end of tenancy check outs, liaising with utility companies, letting offices and client accounts departments.
• Running monthly reports.
  
  

Skills required:

• Be passionate about delivering exceptional customer service.
• Have strong organisational and time management skills.
• Have the ability to work under pressure and towards deadlines.
• Have strong communication skills and confidence in building rapport with a variety of stakeholders.
  
  

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Supportive and collaborative team environment.
  
  

Benefits:

• Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.
• Regular awards & incentives for Top Achievers.
• Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
• Structured training & support.
  
  

Portico, as part of LRG, are an equal opportunities employerand encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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