Senior Key Client Property Manager

TN United Kingdom; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading London-based property agency is seeking a Senior Key Client Property Manager to oversee a large portfolio of residential lettings. The role requires excellent customer service skills, strong organizational abilities, and the capacity to work in a fast-paced environment. Opportunities for progression and professional development are available.

Benefits

Opportunities for career growth

Leading training and ongoing professional development

Employee Assistance Program

Generous holiday entitlement

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage a large portfolio of residential lettings properties.
• Deliver excellent customer service and inspire your team.
• Negotiate tenancy renewals and manage late payments.

Skills

Customer Service

Organizational Skills

Time Management

Communication

Job description

Job Description: Senior Key Client Property Manager

Salary: up to £38,000 OTE including commission

Hours: Monday to Friday 9am - 6pm

About Portico:

Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK’s largest property groups while maintaining our local expertise and customer-focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team.

Job Summary and Key Responsibilities:

As a Senior Key Client Property Manager, you will manage a large portfolio of residential lettings properties, providing a fast, effective, and professional service to our Landlords. The environment is fast-paced, requiring conscientiousness, hard work, and results-driven attitude.

This is a permanent position with opportunities for progression to a senior role within one of London's leading estate agencies.

Duties include:

• Lead by example, adhering to LRG policies, procedures, and values.
• Strive for continuous improvement.
• Deliver excellent customer service and inspire your team.
• Understand and follow company health & safety policies.
• Promote and support technology adoption among users.
• Communicate effectively with all stakeholders.
• Manage and oversee property portfolios and conduct property visits.
• Organize safety inspections and coordinate remedial works.
• Report to landlords and arrange necessary repairs.
• Handle communications from landlords, tenants, and contractors courteously and promptly.
• Respond swiftly to urgent maintenance issues and safety concerns.
• Negotiate tenancy renewals, collect rent, and manage late payments.
• Coordinate end-of-tenancy processes and liaise with utility companies and other departments.
• Generate and analyze monthly reports.

Required Skills:

• Passion for delivering exceptional customer service.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.
• Excellent communication skills and confidence in stakeholder engagement.

What We Offer:

• Opportunities for career growth and advancement.
• Leading training and ongoing professional development.
• Supportive team environment.
• Employee Assistance Program, including virtual GP and mental health support.
• Recognition through awards and incentives.
• Generous holiday entitlement, increasing with service.
• Structured training and support.

Portico, part of LRG, is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

Note: LRG does not engage recruitment agencies for hiring. All openings are managed internally, and unsolicited CVs from agencies will not be considered.