Senior Key Client Property Manager

Portico Property Limited; London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading London-based property agency is seeking a Senior Key Client Property Manager to manage a large portfolio of residential lettings. The role requires exceptional customer service, strong organizational skills, and the ability to work under pressure. This permanent position offers opportunities for career growth within a supportive team environment.

Benefits

Employee Assistance Programme

Retail Discounts

Recognition Awards

Generous Holiday Entitlement

Structured Training

Qualifications

• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage a large portfolio of residential lettings properties.
• Deliver excellent customer service and inspire team members.
• Handle urgent maintenance issues and safety concerns efficiently.

Skills

Customer Service

Organizational Skills

Time Management

Communication

Job description

Job Title: Senior Key Client Property Manager

Location: Stratford (1 day per week at home after training)

Brand: Portico

Salary: up to £38,000 OTE including commission

Hours: Monday to Friday 9am - 6pm

About Portico:

Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK’s largest property groups while maintaining our local expertise and customer-focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team.

Job Summary and Key Responsibilities:

As a Senior Key Client Property Manager, you will be tasked with managing a large portfolio of residential lettings properties; delivering a fast, effective, and professional service that we promise to our Landlords. The environment is fast-paced, and you need to be conscientious, hardworking, and driven to produce results.

The position is permanent and offers opportunities for progression to a senior role within one of London's leading estate agencies.

Duties will include:

• Lead by example whilst adopting the LRG policies, procedures, and values.
• Constantly strive for continuous improvement.
• Lead and inspire while delivering excellent customer service.
• Understand and follow the company's health & safety policies and practices.
• Promote and support the adoption of technology among users.
• Communicate effectively with all stakeholder levels.
• Manage projects where necessary to ensure success.
• Create and evaluate measurement systems to track changes.

• Manage a portfolio of properties in the local area.
• Organize and conduct property visits.
• Arrange safety inspections in line with legislation and identify remedial works.
• Report to landlords and coordinate necessary remedial actions.
• Respond promptly and courteously to communications from landlords, tenants, and contractors.
• Address urgent maintenance issues and potential hazards swiftly.
• Negotiate tenancy renewals, collect rent, and handle late payments.
• Process end-of-tenancy checkouts, liaise with utility companies, letting offices, and client accounts.
• Generate monthly reports.

Skills required:

• Passion for delivering exceptional customer service.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.
• Excellent communication skills and confidence in building rapport with stakeholders.

What we can offer you:

• Opportunities for career growth and advancement within the company.
• Market-leading training and ongoing professional development.
• Supportive and collaborative team environment.

Benefits:

• Access to Employee Assistance Programme, including virtual GP 24/7 and mental health first aiders.
• Retail discounts.
• Regular awards and incentives for top performers.
• Generous holiday allowance, increasing by 1 day per year of service, up to an additional 5 days.
• Structured training and support.

Portico, as part of LRG, is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, sharing our commitment to excellence in the real estate industry.

LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our internal recruitment team. Unsolicited CVs or referrals from agencies will not be considered.