Senior IT Technician – Education IT Support

Advanced IT Services; Odiham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

On-site parking

Job summary

Advanced IT Services is seeking a motivated Senior IT Technician to join our Odiham team. Provide on-site and remote technical support to staff and students, troubleshoot hardware, software, and networking issues, and maintain IT equipment across school environments.

The role requires five years of IT support experience, strong knowledge of Windows, macOS and mobile platforms, and familiarity with Active Directory, Microsoft 365, and Google Workspace.

Qualifications

• A qualification in Information Technology, Computer Science, or a related field.
• Minimum of 5 years experience in a technical IT support role, ideally within an educational environment.
• Strong technical knowledge of hardware, software, networking, and operating systems (Windows, macOS, iOS).
• Experience with Active Directory, Group Policy, and cloud platforms such as Microsoft 365 and Google Workspace.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Clear and confident communication skills, with a user-friendly approach to support.
• Ability to work independently and manage time across multiple sites.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are desirable.

Responsibilities

• Provide on-site and remote technical support to staff and students, addressing hardware, software, and network-related issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, projectors, and interactive displays.
• Support the deployment and updating of software across school devices and systems.
• Perform routine maintenance of servers, networks, and backup systems to ensure availability and performance.
• Monitor IT systems for faults or performance issues, proactively resolving problems to minimize downtime.
• Assist with setup and maintenance of user accounts, permissions, and security settings per school policy.
• Ensure compliance with data protection and security protocols, reporting issues or breaches appropriately.
• Document IT procedures, issues, and resolutions for the wider team.
• Collaborate with the AIT HQ team to support local technology initiatives.
• Stay informed of emerging technologies relevant to education IT.

Skills

Technical knowledge

Problem-solving

Communication

Autonomous working

Education

Bachelors or equivalent in IT/CS

Tools

Active Directory

Group Policy

Microsoft 365

Google Workspace

Windows

macOS

iOS

Office 365

ITIL

Job description

Advanced IT Services is seeking a motivated Senior IT Technician to join our Odiham team. Provide on-site and remote technical support to staff and students, troubleshoot hardware, software, and networking issues, and maintain IT equipment across school environments.

The role requires five years of IT support experience, strong knowledge of Windows, macOS and mobile platforms, and familiarity with Active Directory, Microsoft 365, and Google Workspace.